We’re looking for an experienced and commercially minded Head of Logistics to lead and optimise end-to-end supply chain operations for a leading multi channel retail business. This is a senior leadership role, responsible for ensuring products move efficiently from supplier to customer, while driving cost control, service excellence, and continuous improvement.

You’ll oversee third-party warehousing, manage international freight operations, own ecommerce carrier performance, enhance customer delivery experiences, and develop a high-performing logistics team.

Key Responsibilities

3PL & Partner Management

Lead and manage relationships with 3PL providers, ensuring performance against SLAs and KPIs
Negotiate contracts, monitor costs, and drive service improvements
Hold partners accountable for operational excellence and scalability

Freight & Customs

Oversee inbound and outbound freight forwarding across global routes
Optimise shipping modes, routes, and costs while maintaining delivery timelines
Ensure compliance with all import/export regulations and documentation

Ecommerce Carrier Management

Own relationships with last-mile and parcel carriers, ensuring strong performance across delivery speed, cost, and reliability
Negotiate carrier contracts and rate cards to support growth and margin improvement
Monitor carrier KPIs (on-time delivery, failed delivery rates, claims, etc.) and drive continuous improvement
Develop and optimise carrier mix and routing strategies across regions
Work closely with tech and operations teams to improve tracking, visibility, and delivery communications

Customer Experience

Own the end-to-end delivery experience, ensuring high levels of customer satisfaction
Work cross-functionally with customer service teams to resolve delivery issues
Implement initiatives to improve delivery speed, reliability, and transparency

Process Improvement & Strategy

Identify and implement process improvements across warehousing, transport, and fulfilment
Use data and analytics to drive operational efficiencies and cost savings
Lead automation, systems improvements, and scalability initiatives

Team Leadership

Build, lead, and develop a high-performing logistics team
Foster a culture of accountability, continuous improvement, and collaboration
Set clear goals, monitor performance, and support professional development

Applicants should have:

Proven experience in a senior logistics or supply chain leadership role within retail or e-commerce environment
Strong experience managing 3PL providers, ecommerce carriers, and freight forwarding operations
Deep understanding of end-to-end supply chain and distribution networks
Track record of driving operational improvements and cost efficiencies
Excellent leadership and stakeholder management skills

Supply Talent

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