Overview

Sunday River is seeking an Assistant Patrol Director. In cooperation with the Patrol Director, this role works as a leader of an on-hill risk management team, executing mountain rescues, responding to medical emergencies, and providing a safe and welcoming environment to the public while mentoring and developing the Patrol team. The Assistant Patrol Director partners with other Mountain Operations managers and resort staff, striving toward the success of the resort as a whole.

Responsibilities

Responsibilities include, but are not limited to:

Assist the Director with staff safety and compliance, the financial performance of the department, interdepartmental communication, establishing policy and procedure for the Patrol team, and developing future leaders for the organization.
Responsible for staff supervision and development, resource allocation and management, risk management, and emergency scene management.
Support other team members in difficult situations and represent the resort in significant decisions.
Exercise sound judgment with consideration of effects on other departments and the company.
Performs all duties of other Patrol leaders and line staff as needed from a teamwork perspective.
Assist with the administration of the Patrol department, including hiring and onboarding.
Assume full department management responsibility in the absence of the Patrol Director.
Facilitate ongoing training and staff development.
Work with the Patrol Director and the Director of Safety and Risk on Incident Investigation processes.

Qualifications

At least 18 years of age
High School Diploma
Must have an EMT, WFR, or OEC certification or greater at time of hire. Within the first 2 seasons, attains and maintains current Outdoor Emergency Care (OEC) certification
Current healthcare provider CPR/AED certification
Expert-level ski or snowboard ability
Comfortable working with children and adults of all ages
Leadership knowledge and ability
Calm, professional demeanor; inclusive; accepting
Excellent communication and interpersonal skills
Confidence in handling stressful situations, including difficult guest interactions
Five or more seasons as a ski patroller
One or more seasons in a patrol supervisory or management role
Other experience in emergency healthcare, customer service or hospitality preferred
Other experience with climbing or rescue tools, such as ropes, carabiners, and friction devices; and techniques, such as belaying or mechanical advantage systems preferred
Familiarity with online incident reporting software

Compensation & Benefits

Wage range of $34 to $36 per hour, depending on experience and qualifications, with room for professional growth and advancement
Patrol specific benefits such as equipment stipend, season tunes and more
Team Member Perks include:
Free Ski and Golf Passes for self and dependents, and access to other Boyne Resorts
Resort discounts on dining, retail, lodging, and spa
Benefits package includes health insurance, 401 (k) plan, HSA match, dental insurance, life insurance, vision insurance, and PTO.

Sunday River Resort

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Assistant Patrol Director