Position Summary / Purpose

Create high levels of customer satisfaction by supporting and managing relationships among the Project Managers, project teams and project customers, Assist in creating exceptional experiences with all customers, and support the Project Managers to increase monthly production capacity while yielding high quality products for our customers.

Assist in the tracking, support and facilitation of the timely and profitable delivery of all services required to rapidly return customer’s property to pre-loss condition.

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Principle Duties and Responsibilities

Support, facilitate and help coordinate RST projects from Pending Sales to AR.

Scope projects with PM’s to increase knowledge of the repair process and estimates.

Input scope data into Xactanalysis to final review by PM.

Assist PM for initial and final estimate approvals with adjusters.

Have oversight of updated notes, photos and customer communication in PSA.

Support RST projects by ordering items such as online permits, pods, toilets, and assisting in sourcing vendors and material selections by the client.

Provide timely project status updates to PMs, customers, and referral sources

Attend weekly production meetings and be prepared to update the status of projects.

Prepare change orders and supplements as directed by the PM

Purchase materials and schedule deliveries

Maintain customer information in PSA database

Drive a company vehicle for project reviews, supplying materials, and meeting vendors as needed.

Job Type: Full-time

Pay: Up to $55,000.00 per year

Benefits:

401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Work Location: In person

Summit Cleaning and Restoration

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