Summary/Purpose

The IT Infrastructure Administrator is responsible for designing, implementing, maintaining, and securing Summit Academy OIC’s IT infrastructure and systems. This role ensures high availability, performance, and security of platforms that enable staff, instructors, and students to succeed. The IT Infrastructure Administrator partners across departments to deliver technology solutions that advance equity, access, and measurable results in workforce development.

This role plays a critical role in advancing Summit Academy OIC’s mission by ensuring reliable, secure, and scalable technology systems that support high-quality workforce training, student services, and institutional operations.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Systems & Infrastructure

Design, deploy, monitor, and maintain on-premises and cloud-based systems (servers, storage, networks, and virtualization).
Ensure high system availability, performance, and disaster recovery readiness to support uninterrupted instruction and operations.
Manage system upgrades, patches, and lifecycle planning.

Security & Compliance

Implement and maintain cybersecurity best practices, including access controls, monitoring, backups, and incident response.
Ensure systems comply with organizational policies, data privacy requirements, and applicable regulations.
Proactively identify risks and recommend mitigation strategies.

Collaboration & Support

Document system configurations, standards, and procedures.
Partner with academic programs, student services, and administrative teams to align technology solutions with operational and instructional needs.
Provide Tier 2/3 technical support and collaborate with IT vendor partners.

Continuous Improvement & Results

Evaluate emerging technologies that could strengthen access, efficiency, and student outcomes.
Track system performance metrics and continuously improve reliability and user experience.
Contribute to strategic IT planning in support of Summit’s workforce development mission.

Technology leadership & AI Focus

Rise to the occasion to review and recommend IT solutions to meet future Organizational goals.
Wear Technology leadership hats to lead technology projects to finish line.
Partner with IT leaders and other departments to bring use case driven AI opportunities.

Knowledge, Skills, & Abilities

Strong verbal, written, and interpersonal communication skills.
Strong troubleshooting and problem-solving abilities with attention to detail.
Knowledge of Microsoft Windows operating systems, Microsoft 365, Active Directory, and endpoint management tools.
Working knowledge of networking concepts including TCP/IP, wireless networking, VPNs, and network troubleshooting.
Understanding of cloud platforms, virtualization, backup systems, and disaster recovery principles.
Ability to manage multiple priorities, projects, and support requests in a fast-paced environment.
Ability to work independently while also collaborating effectively across departments and teams.
Strong organizational and time-management skills with the ability to meet deadlines.
Commitment to maintaining confidentiality, data security, and operational excellence.
Ability to adapt to changing technology needs and organizational priorities.
Familiarity with IT service management practices and ticketing systems.

SUPERVISORY RESPONSIBILITY

None

WORK ENVIRONMENT

This position operates in a professional school, workforce training, and administrative office environment. The work environment includes classrooms, computer labs, administrative offices, meeting rooms, and common areas across a multi-use campus.

This role routinely uses standard office and IT equipment including computers, monitors, printers, copiers, phones, servers, networking equipment, audiovisual technology, and enterprise software systems. The position may occasionally require work in server rooms, storage areas, or other technical environments.

The role may involve responding to urgent technical issues during or outside normal business hours.

PHYSICAL DEMANDS

Prolonged periods of sitting, standing, walking, and working at a computer.
Frequent use of hands and fingers for computer and technical equipment operation.
Ability to occasionally lift, carry, push, or pull up to 40 pounds.
Ability to bend, kneel, crouch, climb ladders, and work in confined spaces when installing or troubleshooting equipment.
Ability to travel throughout campus locations to provide technical support and system maintenance.
Visual ability to read screens, cables, labels, and technical documentation.

POSITION TYPE & EXPECTED HOURS OF WORK

This is a full-time, exempt position under the Fair Labor Standards Act (FLSA) and is not eligible for overtime pay. Typical work hours are Monday through Friday 8:00am to 5:00pm; however, this position may require flexibility to work evenings, weekends, or outside normal business hours to complete system upgrades, maintenance, troubleshooting, emergency support, or other job duties.

TRAVEL

Limited local travel may be required between organizational locations, vendor sites, training events, or professional development opportunities. Occasional out-of-state travel may be required for conferences or training.

Required Education & Experience

Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent combination of education and experience).
Minimum of two (2) years of experience as a System Engineer, System Administrator, or similar role.
Experience with ITSM platforms, such as ServiceNow, JIRA Service Management, or others.
Strong experience with Windows and/or Linux server administration.
Experience with cloud platforms (Microsoft Azure preferred).

Preferred Education & Experience

Three (3) to five (5) years of experience as a System Engineer, System Administrator, IT Analyst or similar role
Experience in a nonprofit, educational, or workforce development environment.
Exposure to Project and Change Management concepts.
Exposure to AI driven implementation in IT Operation
Familiarity with identity management, endpoint management, and cybersecurity frameworks.
Relevant certifications (e.g., ITIL, AI, M365, Azure Cloud, Infrastructure or Networking).

Other Duties

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change at any time with or without notice.

AAP/EEO

It is the policy of Summit Academy OIC to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Summit Academy OIC will provide reasonable accommodations for qualified individuals with disabilities.

Benefits

Our paid time off (PTO) policy, which begins accruing at 10 hours per month;
11 annual paid holidays in addition to 2 annual scheduled, paid mental health days;
Eligibility to elect comprehensive health, vision, dental, and voluntary life insurance;
Employer-sponsored life, short-term, and long-term disability insurance;
Eligibility to participate in our 401(k) retirement plan with a 4% employer match, effective day one;
Eligibility for an annual bonus based on organizational and employee performance

Summit Academy OIC

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