Job Details

Description

The Director ensures that technology platforms are secure, resilient, standardized, and cost-effective, supporting business growth, operational continuity, and an exceptional team member experience. This role serves as the primary authority for IT operations and infrastructure strategy, translating business priorities into executable technology solutions while maintaining direct accountability for outcomes.

Essential Functions

IT Infrastructure & Cloud Operations

Own the design, implementation, performance, and lifecycle management of enterprise infrastructure, including networks, servers, storage, end user computing, endpoints, cloud platforms, and field technology systems
Lead cloud infrastructure strategy and operations, ensuring scalability, availability, cost optimization, and secure architecture
Establish and maintain standards for system configuration, monitoring, capacity planning, and performance optimization
Ensure high availability, system uptime, and operational resilience across all environments

Service Desk & IT Operations

Own IT service management (ITSM) functions including incident, problem, change, and asset management
Ensure consistent, responsive, and customer-focused IT support across corporate and multi-site field operations
Define and monitor SLAs, KPIs, and operational metrics; identify trends and drive continuous improvement
Serve as the final escalation point for critical incidents and system outages

Cybersecurity & Risk Management

Own operational cybersecurity execution, including identity and access management, endpoint protection, vulnerability management, security monitoring, and incident response
Ensure adherence to cybersecurity frameworks, internal policies, data protection requirements, and regulatory obligations
Partner with executive leadership, legal, and external vendors to assess and mitigate technology risk
Lead disaster recovery, business continuity planning, and cyber incident preparedness

Leadership & Talent Development

Lead, develop, and retain high-performing IT infrastructure, operations, and security teams
Establish clear roles, accountability, and performance expectations across IT operations
Foster a culture of service excellence, ownership, accountability, and continuous improvement
Provide coaching and mentorship to managers and senior technical staff

Vendor & Financial Management

Own vendor strategy and management for infrastructure, cloud, cybersecurity, telecom, and managed services
Negotiate contracts, manage SLAs, and ensure value delivery from external partners
Develop and manage the IT infrastructure and operations budget, including operating expenses and capital investments
Drive cost optimization, lifecycle planning, and return-on-investment analysis

Business Partnership & Strategy Execution

Act as the primary IT partner to business leaders for infrastructure, operations, and security needs
Translate business priorities into scalable, secure, and operationally sound technology solutions
Lead IT integration and standardization efforts for acquisitions and new locations for Networking and Security
Support enterprise initiatives that improve operational efficiency, customer experience, and team member productivity
Manage the budget including capital and expense planning

Education And Experience

Bachelor’s degree in information technology, computer science, engineering, or a related field required;
Minimum of 10 years of progressive IT leadership experience including a minimum of 5 years in a senior IT management
Proven experience managing enterprise IT environments across multi-site, field-based, high-growth businesses
Demonstrated success owning both strategy and execution for IT operations and infrastructure

Knowledge, Skills, And Abilities

Deep technical expertise across:
- Enterprise infrastructure and networking
- Cloud platforms and architecture
- IT service management and operations
- Cybersecurity tools and operational controls
Strong leadership and people management capabilities with experience leading managers and senior engineers
Ability to balance hands-on problem solving with strategic planning
Strong financial and vendor management acumen
Excellent communication skills with the ability to translate technical concepts into business outcomes
Proven ability to operate effectively in fast-paced, evolving environments

Physical Requirements

Ability to work at a computer for extended periods of time
Occasional travel to field sites or business locations as required (up to 10%)
Availability to provide support during critical incidents or off-hours
May require lifting or handling IT equipment up to 30 pounds during installations or repairs

This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, and abilities.

Spotless Brands and its subsidiaries comply with federal and state disability laws and make reasonable accommodation for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or recruitment process, please contact the Human Resources department and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Human Resources team will respond to your email promptly.

Spotless Brands and its affiliate brands are Equal Employment Opportunity (EEO) employers. Spotless Brands invites all qualified interested applicants to apply for career opportunities. It is the policy of the company to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran, disabled status or any other protected group status as defined by and subject to applicable federal, state and local laws. We use E-Verify to check employment eligibility: https://www.everify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf and https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf

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