The Technical Support Specialist 1 works both independently and collaboratively with other members of the IT Infrastructure team to solve problems and provide excellent customer service. The Clinic Support Specialist 1 is expected to process equipment received at our IT Warehouse, perform some administrative duties, triage incidents, and work and resolve routine incidents. Follow-through to resolution and accurate recording of information and data are a fundamental part of the job responsibility.

Stage IT equipment for projects
Receive incoming IT equipment, test as needed, and update equipment status in asset management system
Coordinate with IT warehouse management and our projects team concerning any inbound, storage, disposal, and redeployment of equipment from active projects
Collaborate with other members of the IT Infrastructure team to move, deploy, and catalog stored equipment from previous projects
Ship and receive IT equipment
Must be able to lift up to 50lbs
Work with management to have Emergency issues handled in a timely manner, identifying area wide issues
Triage requests coming via phone calls, e-mails, and self-service tickets
Escalate complex issues to the next level of support.
Follow-up and update customer status and information.
Triage each service request as well as which team should be assigned to the proble
Enter and update all service requests into ITSM ticket system

Follow up on various stages of a ticket including but not limited to
- shipment tracking, approval, vendor follow up, etc.
- Administrate user accounts
- Basic troubleshooting skills
- Any other task that may be added by management.

This role is a temporary position, expected to last till 8/21/26 with the possibility of a permanent position at the conclusion of the project.

Minimum of a HS Diploma or GED Equivalent
Bachelor’s degree preferred
Must have experience with Microsoft Office
1-3 years of experience in a customer service environment
1-3 years of experience in a high-volume environment is preferred.

Must be available to work (PST) M-F 5am-8pm + Sat 600am-430pm

Current shift is (PST) M-F 8am-5pm
Excellent phone communication and problem-solving skills.
Willing to get certified in relevant disciplines for this role

Sonrava Health

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Tech Support Specialist 1