From a small family business to a multi-billion-dollar global company, Sonoco has been changing the face of products and packaging since 1899 — all while keeping the heart of “People Build Businesses” alive.

Our talented people are at the core of our growth, constantly reinventing the Sonoco wheel with brilliant solutions every year. Today we are a world leader in global packaging solutions with diversified operations in over 34 countries. We're extremely proud of our portfolio of brands, our achievements in sustainability and industrialization and the groundbreaking work accomplished by our people.

About ThermoSafe®

Since 1989, ThermoSafe has been driven by a singular purpose: protecting the integrity of products that protect people.

We’re a global team of thinkers, builders, and doers—passionate about advancing thermal science and redefining what’s possible in sustainable, temperature assurance packaging technology. From our labs to our manufacturing floors, and every function in between, ThermoSafe team members collaborate to design, produce, and deliver solutions that keep critical medicines safe across the globe.

Here, curiosity drives progress. Collaboration fuels innovation. And every person’s work connects directly to the patients and communities we serve. Because at ThermoSafe, every degree—and every person—matters.

Our culture values curiosity, accountability, and collaboration - empowering individuals to innovate, improve, and make real-world impact. Whether you work in a lab, on a production line, or behind a spreadsheet, your ideas help move science, sustainability, and patient care forward.

The Senior Manager, IT Operations & Infrastructure is responsible for designing, planning, and governing ThermoSafe’s core infrastructure environment as a standalone organization. This role owns cloud platforms, identity and access management, network services, end-user computing, and enterprise telecom and voice services.

The role is strategy, design, and coordination-focused, with day-to-day operations delivered through managed service partners. The Senior Manager ensures infrastructure and telecom decisions are well-architected, properly sequenced, and aligned across Sonoco TSA dependencies, third-party providers, and ThermoSafe business needs.

What You'll Be Doing

Infrastructure & Platform Strategy

Own the target-state infrastructure and telecom architecture for ThermoSafe as a standalone company
Lead planning and design across cloud platforms, identity services, networking, end-user computing, and voice/telecom
Ensure infrastructure and telecom solutions support manufacturing operations, business continuity, and growth

Telecom & Voice Ownership

Own enterprise telecom and voice services, including mobile phones, collaboration platforms, and carrier relationships
Lead planning and execution of telecom transitions from Sonoco to ThermoSafe-owned services
Establish standards and governance for device provisioning, mobile lifecycle management, and vendor coordination

Transition & Separation Execution

Lead infrastructure and telecom planning across Sonoco TSA services, Data Intensity, Protera, and other partners
Ensure clean transitions of infrastructure and voice services from Sonoco to ThermoSafe platforms
Coordinate sequencing, dependencies, and readiness activities across vendors and internal teams

Vendor & Partner Leadership

Serve as the primary infrastructure and telecom counterpart to managed service providers and cloud partners
Provide architectural direction and oversight to vendor-delivered work
Ensure vendor activities are aligned and executed according to plan

Operational Governance & Stability

Establish infrastructure and telecom standards, patterns, and operational guardrails
Partner with IT Operations to ensure production stability and controlled change
Participate in change management and release governance to minimize disruption

Security Collaboration & Risk Awareness

Collaborate with security and compliance stakeholders to ensure infrastructure and telecom designs support security requirements
Support identity, access, and platform security controls in coordination with internal teams and external partners
Assist with vendor risk management and policy implementation

Growth & Future Readiness

Support infrastructure and telecom due diligence for future acquisitions
Design scalable infrastructure and voice solutions that integrate efficiently
Evaluate platform and carrier options to improve reliability and cost transparency

This is a hybrid role with in-office attendance at our Arlington Heights, IL location. Remote work option may be considered for strong fit candidate, depending on experience.

We'd Love To Hear From You If

Bachelor's degree in Information Technology, or equivalent experience
12+ years of experience in infrastructure, cloud, or platform engineering roles
5+ years in a senior infrastructure leadership or architecture role
Experience owning enterprise telecom and voice services
Experience operating in complex, multi-vendor environments
Hands-on experience with cloud platforms, identity services, and enterprise infrastructure
Experience supporting manufacturing or operational environments preferred
Strong executive and business communication skills

Compensation

The salary range for this position is $171,040 - $192,420

At Sonoco Products Company, we offer a comprehensive total rewards package, including competitive pay and benefits. *Benefits listed below are for employees located in the U.S. Specific benefits and wellbeing programs may vary depending on your location (within the U.S. or global), or if you are a union employee.

Benefits

Medical, dental, and vision coverage for you and your dependents, including FSA and HSA options
401(k) retirement plan with company match
Wellbeing tools and resources to support holistic health, including an Employee Assistance Program with a variety of services
Paid time off and holidays to recreate, rejuvenate and care for the health of yourself and family
Variety of company paid and voluntary employee-paid insurance plans including life, personal accident, and disability insurance
Tuition reimbursement

We are an equal opportunity employer, and we strictly prohibit and do not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, national origin or ancestry, sex, pregnancy, sexual orientation, marital status, gender identity or expression, age, disability, genetic information, veteran status, or any legally protected characteristic.

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Senior Manager, IT Operations & Infrastructure