Are you self-motivated and looking for a challenging and fulfilling position on a dynamic team? Then look no further!

Solar Optimum is an award-winning leader in commercial and residential solar energy system installations. We are seeking a full-time Solar Operations and Maintenance Manager who will take part in carrying out the responsibilities of the department.

· Assist project manager with all post install service calls

· Monitor and troubleshoot systems

· Request and track all RMA's

· Customer service and follow up calls to customers

· Update CRM and all internal excel documents

· Provide weekly report for tasks assigned to site technicians and permit runners

· Work directly with interconnection department and assist to obtain all necessary documents.

· Pre-con with City Inspector and AHJ or utility for battery 1) scheduling 2) attending

· Assign tasks accordingly (meter spots, meter unlock, panel upgrade, panel spots and batteries)

· Call customers when installs are finished to update on next steps (which is inspection) - Set up RMA process

· Generate and Track tickets with one trip to replace product - Provide accounting with all RMA product replacement:

· serial number

· RMA number for reimbursement

· Track RMA's & Service Calls

· Monitor Production on all systems

· Provide full reports of system production of the entire fleet

· Including Individual commercial sites

· Generate KPI report of all guaranteed production systems on a monthly basis

· Train personnel in your department on how to do the job

· Ensure Client satisfaction is achieved and continually maintained by the efforts of the Operations personnel

· Follow up and manage all service tickets

· Set Up Monitoring after PTO

· Check monitoring of installed systems

· Other duties as assigned

We offer an excellent benefits package which includes medical, dental, vision and life insurance coverage

Solar Optimum is an equal opportunity employer

Reasonable accommodation for disabled provided

Job Type: Full-time

Pay: $80,000.00 - $100,000.00 per hour

Benefits:

Dental insurance
Health insurance
Life insurance
Vision insurance

Application Question(s):

What is your desired wage?

Work Location: In person

Solar Optimum

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