Dispatch Manager

SkyHop Global LLC Fort Lauderdale, Florida, United States (On-site)

Location: Fort Lauderdale, FL (On-Site)

Salary: up to $95,000 per year

Job Type: Full-Time

Schedule: 24/7/365 operation (nights, weekends, holidays required)

About SkyHop Global

SkyHop Global is a nationwide provider of ground transportation services for airline crew members, operating across 33+ locations in the U.S. Our business runs 24/7/365 in a highly time-sensitive, safety-focused environment. Dispatch is the nerve center of our operation, and strong leadership is essential.

The Role

We are seeking an experienced Dispatch Manager to lead, build, and strengthen our dispatch team. This is a hands-on leadership role requiring real-time decision-making, strong people leadership, and a data-driven approach. The Dispatch Manager is accountable for team performance, service delivery, and operational continuity in a high-expectation environment with little tolerance for excuses.

What Youll Do

Lead and manage dispatch operations in a 24/7/365 environment

Build, develop, and retain a high-performing dispatch team

Create and manage schedules for a staff of 10-15 dispatchers, ensuring coverage across all shifts

Coach, train, and hold dispatch staff accountable to performance and safety standards

Anticipate operational issues and implement solutions in real time

Monitor schedules, manifests, and service levels to ensure on-time execution

Analyze operational data and trends to improve efficiency and performance

Partner with Operations, Station Leadership, and HR on staffing, hiring, and onboarding

Support recruiting, interviewing, and onboarding of dispatch team members

Maintain compliance with company policies and safety procedures

Drive continuous improvement in dispatch processes and team performance

What Were Looking For

5+ years of dispatch experience in transportation, logistics, aviation support, or a related field

3+ years of management experience in dispatch or a closely related operational environment

Proven experience building schedules for teams of 10-15 employees across multiple shifts

Demonstrated ability to lead and develop teams in a fast-paced, operational environment

Strong analytical skills with the ability to use data to drive decisions

Comfortable working nights, weekends, and holidays in a 24/7 operation

Direct, accountable leadership style with clear expectations

Strong communication, problem-solving, and decision-making skills

Why SkyHop Global

Competitive salary: up to $95,000 per year

Mission-critical leadership role with real operational impact

Opportunity to build and lead a core dispatch team within a growing national organization

Work in a data-driven, high-performance culture

SkyHop Global LLC

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