Pay: $25.00 – $28.00 per hour

Job description:
SERVPRO Team Skov is expanding into Baltimore and hiring an experienced Restoration Supervisor to help lead our growing crew. Paid IICRC certification support, a clear path toward Project Manager, and first-year total compensation typically reaching $60,000 or more.

About This Role:
SERVPRO Team Skov is a locally owned franchise operating six offices across New York, Connecticut, and Maryland. We are establishing our Baltimore North office and building our local team. Our crews respond to property damage emergencies across the Baltimore metro area, from Towson to Federal Hill and beyond.

As a Restoration Supervisor, you will perform the same hands-on mitigation work as our technicians (water extraction, fire and smoke cleanup, mold remediation, post-loss restoration) while also completing insurance documentation and moisture inspections, managing customer expectations on site under Project Manager oversight, and maintaining assigned company vehicles, equipment, and the warehouse. Joining early in our Baltimore expansion provides strong opportunities for advancement as the office develops.

Your Career Path:
This role sits above our entry-level technician tiers and reports to the Project Manager track. Certifications and demonstrated performance drive advancement.

Project Manager tier (next step):

Project Manager I: $30.50/hr (multi-crew oversight)
Project Manager II: $80,000 salaried (location-level responsibility)
Project Manager III: $90,000 to $125,000 salaried (commercial losses to $500K+)

All required certifications are company-paid. Many of our current Project Managers began as technicians or supervisors.

Who We Are Looking For:
Baltimore has a strong skilled trades culture, and we're looking for someone with at least two years of restoration, mitigation, or closely related trade experience who is ready to take on documentation and customer-facing responsibility. IICRC certifications (WRT, FSRT, ASD, AMRT, or similar) are preferred.

Required qualifications:

Valid driver's license, comfortable driving company work vans
At least 2 years of experience in restoration, water mitigation, or a related trade
IICRC certification(s) preferred
Comfort with physical, hands-on work throughout the day
Availability for the shared on-call rotation (compensated at $25 per dispatched job)
Dependability and consistent attendance
Comfortable handling job documentation and direct customer communication

What You Will Earn:

Base pay $25.00–$28.00/hr, based on experience and certifications
Overtime available regularly (approximately 6–12 hours per week on average)
On-call compensation: $25 per dispatched job, with a $50 minimum per shift
Google Review bonus: $35 per review, $45 with photos
Commercial Travel bonus: $5 to $12 per hour worked, paid at project completion for out-of-town commercial large loss claims
Health and dental insurance
401(k) with company matching
Two weeks paid vacation plus paid sick leave
Employee referral bonus: $300 per successful hire, paid at six-month tenure
All required training and IICRC certifications funded by the company

Total Compensation Reference: At our typical workload, base pay plus overtime, on-call, and bonus pay puts this role in the range of $61,000 to $69,000 in first-year total compensation. (Flagging this as an extrapolation from the technician ad's figures, not a confirmed number, since supervisor OT/on-call patterns may differ. Worth confirming before this goes live.)

What to Expect:

Hands-on work in residential and commercial properties: basements, attics, mechanical rooms, and a range of restoration environments. Full PPE, training, and equipment are provided.
Direct responsibility for job documentation, moisture inspections, and communicating with customers on site, with Project Manager oversight available throughout.
Participation in our shared on-call rotation, compensated per dispatched job.
Maintaining assigned vehicles, equipment, and warehouse organization.
Direct involvement in helping customers recover from property damage emergencies.

Our Culture:
Our vision is to bring peace of mind after a disaster through integrity, efficiency, teamwork, and an unwavering focus on customer experience. These four values shape every job we run.

SERVPRO Team Skov is independently owned and operated.

Benefits:

401(k) matching
Dental insurance
Health insurance
On-the-job training
Opportunities for advancement
Paid time off
Paid training
Referral program
Vision insurance

Pay: $25.00 - $28.00 per hour

Benefits:

401(k) matching
Dental insurance
Employee discount
Health insurance
Paid time off
Paid training
Vision insurance

Application Question(s):

Do you have a clean, valid driver's license? Driving company work vans is required.
Do you have at least 2 years of experience in restoration, water mitigation, or a related trade? Briefly describe that experience.
Do you currently hold any of the following certifications? Options: IICRC WRT; IICRC FSRT; IICRC ASD; IICRC AMRT; OSHA 10 or 30; EPA Lead-Safe; Other trade certification
Our crews share a rotating on-call schedule for emergency response, compensated at $25 per dispatched job with a $50 minimum per shift. Are you able to participate in this rotation, which may include occasional early mornings, evenings, and weekends?
This role involves consistent physical, hands-on work in addition to documentation and customer communication. Are you able to remain active and on your feet throughout a typical workday?
This role includes completing insurance documentation and moisture inspections on site. Describe any experience you have with job documentation, inspections, or reporting.
This role requires managing customer expectations on site while working under a Project Manager. Describe a time you handled a customer conversation or expectation on the job.
Briefly describe a previous role or project that involved demanding physical work.
This role progresses toward Project Manager. What aspects of long-term professional growth interest you?

Work Location: In person

Servpro of Middletown/ New Britain

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