Segal McCambridge is seeking an experienced IT Support Specialist to provide high-quality technical support to attorneys and professional staff in a modern Microsoft-based legal technology environment. This role is primarily remote, with one day per week in our Chicago office (or as needed) and is ideal for a technical professional who thrives in a fast-paced legal environment and enjoys solving complex user support challenges.

This position supports users across multiple time zones and requires a consistent schedule of 11:00 AM – 7:00 PM Central Time to provide coverage for later business hours and West Coast offices.

If you are passionate about technology, enjoy helping people, and want to work with modern Microsoft cloud technologies in a collaborative national law firm, we encourage you to apply.

Key Responsibilities

Provide responsive desktop, application, mobile device, and remote-user support
Support users in an Azure Virtual Desktop (AVD) environment, including: Session and profile issues; Printing and connectivity troubleshooting; Performance support
Troubleshoot and support: Microsoft 365; Outlook; Teams and Teams Phone; OneDrive; Office applications; Legal-specific add-ins.
Support NetDocuments and other legal applications
Assist with Intune-managed devices, endpoint enrollment, compliance, and remote support
Troubleshoot Teams telephony issues, including: Calling; Voicemail; Call queues; User configuration.
Document all work thoroughly in the ticketing system and follow issues through resolution
Escalate infrastructure, security, and application issues when appropriate
Provide occasional hands-on support for: Office hardware; Conference room technology; Phones; Printers; Network-connected devices
Assist with onboarding, offboarding, MFA setup, access changes, and end-user training

Preferred Qualifications

3-5+ years of help desk, desktop support, or IT support experience
Strong experience supporting: Windows 10/11; Microsoft 365 environments
Experience with: Azure Virtual Desktop; FSLogix; Intune; Entra ID / Azure AD; Microsoft Teams and Teams Phone
Familiarity with NetDocuments or other legal document management systems
Basic PowerShell scripting and troubleshooting experience
Understanding of: MFA; Microsoft Defender; Endpoint security; Conditional access concepts
Legal industry experience strongly preferred
Excellent customer service, communication, and documentation skills
Ability to remain patient, professional, and organized in a fast-paced support environment

Work Environment & Physical Requirements

Primarily remote role with one day per week in the Chicago office (or as needed)
Must be able to occasionally lift or move up to 50 pounds
Occasional hands-on office support may be required

Salary Range: $70,000–$85,000, commensurate with experience

Benefits

401(k) with company match
Health insurance
Dental insurance
Vision insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Life insurance
Employee Assistance Program
Paid time off
Parental leave
Employee discounts

About the Firm

Segal McCambridge has built a reputation as a national law firm of accomplished trial attorneys for nearly four decades. Founded in 1986, the firm has grown from a four-lawyer practice in Chicago into a national litigation firm with offices across the United States.

The firm represents corporations, Fortune 500 companies, and individuals in complex litigation matters involving asbestos, class action, construction, employment, environmental, insurance coverage, product liability, technology and cyber risk, transportation, and other high-exposure matters.

Join a collaborative and growing organization where technology plays a critical role in supporting legal professionals nationwide.

Segal McCambridge

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