Job Description

The Reverse Logistics Analyst is responsible for overseeing and analyzing day-to-day returns in the reverse supply chain. This includes managing the return of prescription medications from various trading partners, dispute resolution, compliance reporting, and account management. The analyst ensures that returned goods are processed in accordance with legal, regulatory, and company standards, while striving for cost efficiency and timely completion.

Position Location:

This position will be located at the Princeton, NJ US Headquarters site.

Our Sandoz flexible hybrid working approach allows US office-based employees to work up to 50% of their monthly workday remotely. This role will not have the ability to be located remotely. Preference will be given to local candidates not requiring relocation.

Major Accountabilities / Your Key Responsibilities

Your responsibilities include, but not limited to:

Provide input to develop and refine standard operating procedures (SOPs) for handling returns in compliance with internal requirements as well as FDA, DEA, and other governing bodies.
Compliance with all internal and external regulations. Maintain up-to-date documentation and support internal and external audits as required
Participate in cross-functional teams to identify and implement process improvement activities.
Identify and communicate potential risks in the reverse logistics process then implement mitigation strategies to protect the company against those risks as assigned.
Participate in the implementation of track-and-trace solutions, and data analytics platforms to monitor returns, generate reports, and enhance process visibility

Key Performance Indicators

Maintain customer deduction balance within guidelines
Timely completion of all compliance requirements
Maintain deduction to credit issuance cycle time at less than 90 days
Maintain or improve working relationships with assigned customers

Required Qualifications

What you’ll bring to the role:

Education & Experience

Bachelor’s degree in business administration or supply chain or relevant experience
0-3 years of experience in the generic pharma space

Key Capabilities Required

Problem Solving: Ability to identify root causes of issues within the reverse logistics chain and support development of sustainable solutions
Collaboration: Able to work effectively in cross-functional teams and foster productive relationships with internal and external partners
Process Optimization: Familiar with mapping processes, identifying bottlenecks, and streamlining workflows to enhance efficiency and reduce costs.
Ethical Judgment: Commitment to ethical handling management of the return process, ensuring compliance with all controls, regulations and laws
Effective communication and interpersonal skills, with the ability to influence and collaborate with diverse stakeholders including customers

You’ll Receive

Sandoz offers a generous employee benefits package that includes a competitive salary, health insurance coverage for medical, prescription drugs, dental and vision, a generous company match for retirement savings accounts, and generous paid time off. We also follow a hybrid work policy that combines a mix of in-person and remote work to allow our employees flexibility.

The pay range for this position at commencement of employment is expected to be between $85,400 - $158,600 USD/year; however, while salary ranges are effective from 1/1/25 through 12/31/25, fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills and abilities. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

On September 30, 2021, Sandoz entered into a 5-year Corporate Integrity Agreement. Certain positions will have responsibilities to support the execution and adherence to CIA obligations, CIA-related deliverables, and any relevant audit, monitoring or Independent Review Organization (IRO) remediation.

Sandoz - Notice at Collection to Employees Applicants 4.15.24[16].pdf

Why Sandoz?

Generic and Biosimilar medicines are the backbone of the global medicines industry. Sandoz, a leader in this sector, provided more than 900 million patient treatments across 100+ countries in 2024 and while we are proud of this achievement, we have an ambition to do more!

With investments in new development capabilities, production sites, new acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help more patients gain access to low-cost, high-quality medicines, sustainably.

Our momentum is powered by an open, collaborative culture driven by our talented and ambitious colleagues, who, in return for applying their skills experience an agile and collegiate environment with impactful, flexible-hybrid careers, where diversity is welcomed and where personal growth is supported!

Join us!

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Reverse Logistics Analyst