RRS Staffing Solutions

Location: Waltham, MA (Hybrid)Employment Type: Full-Time

About the Role

RRS Staffing Solutions is seeking an experienced University Account Manager to oversee our Waltham, MA accounts while supporting recruiting efforts for nationwide staffing projects.

This hybrid role combines account management, recruiting, employee relations, and onsite client support. You will serve as the primary communication link between clients, Project Managers, employees, recruiters, payroll, onboarding, and leadership to ensure staffing operations run smoothly and client expectations are exceeded.

Strong communication, organization, and relationship-building skills are essential for success in this role.

ResponsibilitiesClient & Account Management

Serve as the primary contact for assigned university accounts.
Conduct onsite campus visits during active events, staffing launches, and client check-ins.
Build strong client relationships and identify staffing opportunities.
Communicate client needs and resolve concerns promptly.
Represent RRS professionally at all times.

Recruiting & Staffing

Recruit, interview, and hire candidates for university and nationwide assignments.
Maintain recruiting pipelines and assist with emergency staffing needs.
Coordinate with Recruiting and Onboarding to ensure candidates complete hiring requirements.
Explain job expectations, schedules, and onboarding requirements to applicants.

Employee & Project Support

Communicate regularly with employees regarding schedules, attendance, payroll, and assignments.
Partner with Project Managers to coordinate staffing, employee performance, and operational needs.
Conduct employee check-ins and help resolve concerns.
Monitor staffing levels and communicate changes quickly.

Operations

Review and submit weekly timesheets for payroll.
Maintain accurate documentation of client and employee communications.
Complete incident reports and operational updates.
Support project launches and provide after-hours or weekend support as needed.

Qualifications

2+ years of recruiting, staffing, account management, or hospitality experience preferred.
Excellent communication and customer service skills.
Strong organizational and problem-solving abilities.
Ability to manage multiple priorities in a fast-paced environment.
Ability to build relationships with clients, Project Managers, employees, and leadership.
Reliable transportation for local campus visits.
Proficiency with Microsoft Office and Google Workspace.
Experience with ATS platforms, Paylocity is a plus.

Schedule

Hybrid position (remote work with onsite client support).
Monday-Sunday with flexibility for evenings and weekends as business needs require.Open availability between 7:00 AM CST and 10:00 PM CST.
Local travel to assigned university accounts required.
Occasional overnight travel may be required for new contract launches as needed.

Why Join RRS?

Hybrid work environment
Opportunity for career growth
Diverse projects across higher education, hospitality, military, and disaster relief
Collaborative team culture
Make a direct impact on client success and employee experience

If you're an organized, relationship-driven professional who enjoys both recruiting and client management, we'd love to hear from you!

Pay: From $18.00 per hour

Benefits:

Flexible schedule

Work Location: In person

RRS Staffing

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