Trucking Coordinator
RPM + PARS

RPM is an international non-asset-based logistics and supply chain solutions company. RPM has recently partnered up with PARS to offer an expanded value to customers, now gaining access to RPM’s expansive carrier network and OE relationships, offering robust new solutions to address capacity and efficiency challenges across their supply chains.

PARS, Professional Automotive Relocation Services, is the fleet industry’s leading relocation provider, bringing together a unique combination of proven experience, service quality, and technologies to any relocation project no matter how complex. Working with a customer to understand every pain point, PARS develops a metrics-driven solution that can combine any or all of its services — vehicle driveaway, auto carrier service, storage management, license and titling, reconditioning & make-ready, detailing, body work, mechanical repair, and general maintenance services.

Your Role

The Trucking Coordinator is responsible for executing customer vehicle relocation orders and all supporting business operations. Key activities include customer order management and execution; clear and accurate communication with internal and external resources; maintaining accurate data in each order tracked in CRM; and creating and maintaining relationships with vendors. This position must function during core business hours and allows for telecommuting in accordance with PARS guidelines.

Day-to-Day Responsibilities

Negotiate vendor fees using additional resources to track current market values.
Obtain and provide vendor invoices for accounting, scanning and updating notes in orders.
Obtain transporter bills of lading, scanning and updating notes in orders.
Ensure vendor compliance with applicable DOT regulations and Federal, State and Local laws.
Ensure all vendors meet safety and insurance requirements.
Update CRM Activities and Notes promptly and maintain accurate data after each telephone call and email communique.
Create drop ship and release requests in Storage partner systems to maintain accurate vehicle inventory.
Create tasks and follow through to maintain accurate time sensitive notes.
Follow up with vendors to ensure orders have the most accurate up to date information.
Form strong relationships with vendors of various expertise (tow, DOT, overseas, repo, etc.).
Perform regular administrative tasks in support of the team.
Assist with business projects and reporting.
Actively identify and engage in process improvements.

Organizational Competencies:

Conform with and abide by all regulations, policies, work procedures and instructions.
Exhibit and reinforce PARS standards and core values (Respect, Commitment, Collaboration, Results) to deliver an exceptional customer experience.
Maintain customer focus while balancing customer requirements with company policies and operational procedures.
Ability to learn and utilize all PARS systems and equipment and all updates/upgrades.
Adhere to organizational goals and objectives while maintaining quality standards.
Act with integrity and professionalism.
Demonstrate open, effective communication and teamwork.
Demonstrate reliable and predictable attendance.

Job Competencies:

Possess and demonstrate professionalism, honesty, trustworthiness, respect, courtesy, patience, flexibility, cultural awareness and a sound work ethic.
Respond and act confidently, assertively, and decisively while taking responsibility and accountability for position requirements.
Provide outstanding customer service and up to date information to keep all parties informed of developments.
Demonstrate the ability to manage time effectively and follow through to completion.

Additional Requirements

High School Diploma or equivalent
2+ years transportation experience in an office environment using computers to carry out administrative duties or a related discipline.
Familiarity with federal, state, and local regulations governing the movement of vehicles.
Comfortable working in a fast-paced office environment while multi-tasking, being detail-oriented, and sensitive to communicating accurate information (both verbal and written).
Enjoy being part of a cooperative and considerate team.
Advanced Microsoft Office and CRM skills

NOTE: The above statements are intended to describe the general nature and level of work being performed by the employees assigned to the classification. They are not intended to be construed as an exhaustive list to all responsibilities, duties, and skills required of personnel so classified. Management reserves the right to make changes to the scope of assigned duties and responsibilities, without concurrence, whenever it deems the Company's daily business and financial needs make it necessary.

Come as You Are
RPM is an Equal Opportunity Employer. RPM does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need.This job description is intended to define the general nature of the work performed by employees assigned to this role. It is not intended to be an exhaustive list of all responsibilities, duties, and skills of employees in this role. All our employees may be required to perform duties outside of their normal responsibilities from time to time.

Recruitment Agency Notification
RPM does not accept unsolicited agency resumes. Do not forward resumes to our careers email address, RPM employees, or any other company location. RPM is not responsible for any fees related to unsolicited resumes.

RPM

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