Description

As Dispatch I, you are responsible for scheduling trips for freight deliveries, including scheduling drivers and routes. The role is a central contact point for both truck drivers and customers, coordinating the shipping process. In this fast-paced position, Dispatchers are responsible for multiple trucks, customers, drivers and routes, which requires attention to detail. They also monitor trucks and drivers once they are on route, and they help if an issue arises with a pickup or delivery.

Requirements

Responsibilities and Duties:

Receive and respond to calls and dispatch requests
Communicate schedule changes or delays to drivers and customers
Act as liaison for drivers and transportation management
Ensure driver compliance with ELD, DOT, TSA, and fleet maintenance standards
Maintain fleet insurance, licensing, and compliance records
Support special transportation projects and route optimization
Provide dispatch operational support and resolve customer inquiries professionally
Ensure driver safety requirements are met at all times
Plan and adjust routes for efficiency based on traffic, weather, and staffing
Maintain accurate records, logs, and reports
Perform other duties as assigned

Administrative

Process daily and weekly bonds
Maintain accurate data storage and review reports
Manage and maintain route schedules
Process customer orders efficiently
Utilize CargoWise to create work orders and Bills of Lading (BOLs) as needed

Abilities

Strong attention to detail and integrity
Take ownership of tasks and complete them on time
Ability to interact well with others, follow oral/written instructions
Flexible and adaptable to changing operational needs
Read, write, and comprehend basic checklists, forms, and documents
Physically able to stand, walk, reach, climb, kneel, and lift up to 50 lbs. using safe techniques
Willing to work flexible schedules, including overtime when needed
Follow all SLAs and SWIs

Qualifications & Skills Needed

High school diploma
2–4 years’ experience in logistics or dispatching
Knowledge of local geography, traffic patterns, and inventory control
Proficient in Microsoft Office
SAP and RF equipment experience a plus
Familiarity with dispatching software, GPS tracking systems
Strong organizational, multitasking, and time management skills
Excellent verbal/written communication; customer-focused
Ability to remain calm under pressure; high accuracy and attention to detail
Understanding of shipping, receiving, transportation, and LEAN principles (6S)
Assertive and collaborative; able to meet high-volume demands
May require light power tool use

RK Qualities

Adherence to all RK Safety, Quality, ISO, and HR policies and standards

RK Logistics Group will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if RK Logistics Group is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting calcivilrights.ca.gov/fair-chance-act/.

RK Logistics Group is an Equal Opportunity Employer committed to fostering a diverse, inclusive, and respectful workplace. We do not discriminate in employment decisions or practices based on race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age (40 or older), disability, genetic information, veteran status, or any other legally protected status under applicable federal, state, or local laws.

RK Logistics Group

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Dispatch I (Mon-Fri 2:30pm-11:00pm)