Company Description

QLS Logistics & Transportation is a leader in Cold Chain Logistics, specializing in pharmaceutical transportation. With a commitment to exceptional customer service, QLS provides on-time pickup and delivery across the United States. The company operates three key divisions: Asset, Cold Chain, and Brokerage, utilizing state-of-the-art equipment with advanced telematics, remote monitoring, temperature tracking, and security features. QLS is dedicated to safety, reliability, and ensuring optimal supply chain management for its clients.

Role Description

The Customer Representative - Logistics will play a vital role in ensuring customer satisfaction by addressing inquiries, resolving issues, and maintaining strong client relationships. Responsibilities include managing communication with customers, coordinating freight logistics, and ensuring timely and efficient service. This is a full-time, on-site role located in Coopersville, MI, which will require collaboration with internal teams to optimize customer experiences and resolve logistical challenges promptly. The right Person will be responsible for accepting, booking and scheduling loads with their customer(s) directly.

Qualifications

Strong skills in Customer Service, Customer Support, and ensuring Customer Satisfaction
Excellent Communication skills to effectively interact with clients and internal teams
Experience enhancing Customer Experience and resolving customer inquiries professionally
Proficiency in problem-solving and conflict resolution related to logistics and transportation
Ability to handle multiple tasks efficiently and maintain attention to detail
Familiarity with logistics, and transportation is a bonus
Highly Proficient and experienced in Microsoft Office - Outlook / Word / Excel

Benefits of this position:

· Team Environment

· Major holidays nights, and weekends off

· Health, Dental, Vision and benefits available

· Exciting atmosphere as things are always changing and keeping you busy

All serious, interested parties please email resume to AHebert@GoQLS.com

QLS Logistics & Transportation

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