Job Title: IT Administrator

Location: Dover, NH (On-Site)

Department: Information Technology

Reports To: Director of IT

Employment Type: Full-Time

About Q

Q is a firearms manufacturer focused on innovation, speed, and doing things differently. We expect ownership, accountability, and results. If you like solving real problems and keeping systems running without excuses, you'll fit here.

Position Summary

The IT Administrator is responsible for keeping Q's technology running. This role supports end users, maintains systems, and ensures our infrastructure is stable, secure, and efficient.

You are the first line of defense when things break and the person who makes sure they don't break again.

Key Responsibilities

Provide hands-on technical support for hardware, software, and network issues
Install, configure, and maintain workstations, servers, printers, and network devices
Manage system backups and support data recovery efforts
Assist with network infrastructure (routers, switches, firewalls, wireless)
Troubleshoot issues across systems, vendors, and users
Perform routine maintenance (updates, patches, antivirus, system checks)
Support IT projects including upgrades, migrations, and deployments
Document systems, processes, and configurations
Train users on tools and systems as needed
Track and manage IT assets and equipment inventory
Ensure adherence to IT security policies and best practices

Qualifications

Bachelor's degree in Information Technology, Computer Science, or related field (preferred)
2-5 years of relevant IT support or administration experience
Strong working knowledge of Windows operating systems (Linux is a plus)
Understanding of networking fundamentals (TCP/IP, DNS, DHCP)
Basic understanding of IT security principles and best practices
Strong troubleshooting and problem-solving skills
Excellent communication and interpersonal skills
Ability to work independently and collaboratively in a team environment
Ability to work on-site in Dover, NH

Preferred Qualifications

CompTIA A+, Network+, or similar certifications
Experience with Microsoft environments and tools
Exposure to firewalls, VPNs, and wireless infrastructure

Core Competencies

Technical Proficiency
Problem Solving and Analytical Thinking
Communication Skills
Team Collaboration
Customer Service Orientation
Adaptability and Flexibility
Attention to Detail and Documentation

Required Background and Drug Screen Upon Hire

Q LLC

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