Description

The Port of San Diego is looking for a forward-thinking Director of Information Technology that will drive innovation, enable strategy and execute a technology vision that aligns with the Port's goals and enhances operational efficiency. The ideal candidate will bring a balance of strategic insight and hands-on-expertise, and is a dynamic leader that excels at building partnerships across departments. The Director of Information Technology at the Port of San Diego oversees a large department (35 positions and multiple consultants) and is responsible for a team that supports over 125 business and specialty applications.

Under policy direction, plans, organizes and directs the activities of the Information Technology Department in providing sophisticated, comprehensive San Diego Unified Port District (District)-wide information technology services to support the achievement of District mission and strategies; provides expert professional assistance and guidance to District management on technology strategy, long-term technology initiatives and investments and uses of technology to meet operational, security and business requirements; implements technology to serve District operations and customers; directs and manages department staff to maintain high reliability of common use technology; and performs related duties as assigned.

This single position class is responsible for managing and integrating broad, comprehensive information technology programs, systems and services for the District. These include enterprise applications, technical operating and security systems, datacenter infrastructure, networking and communications technology, data management, and centralized technical support services. The incumbent exercises leadership in formulating technology strategy and long-term technology direction for the District. Assignments are broad in scope and allow for a high degree of administrative discretion in their execution.

Essential Duties And Responsibilities

The following statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Plans, organizes, controls, integrates and evaluates the work of the Information Technology Department. With subordinate managers and staff, develops, implements and monitors the Information Technology vision including long-term plans, goals, and objectives focused on achieving the department's mission and assigned priorities. Manages and directs the development, implementation and evaluation of work programs, plans, processes, systems and procedures to achieve District and department goals, objectives and performance measures. Develops and directs the implementation of policies and standards for the Information Technology Department.
Directs and participates in the preparation of multiple budgets including the Information Technology Department budget as well as overall District Technology Operating and Capital budgets. Reviews and approves the purchase of all District information technology equipment and services, including cloud services, on premise servers, storage arrays, network equipment, enterprise applications, standard end-user hardware and software items, professional services and contractor statements of work. Monitors budget performance against the department's annual plan.
Plans and evaluates the performance of managers and their assigned staffs; establishes performance requirements and personal development targets; regularly monitors performance and provides coaching for performance improvement and development; takes disciplinary action, up to and including termination, to address performance deficiencies, in accordance with the District's human resources Standards and Procedures and labor contract provisions.
Provides day-to-day leadership and works with department managers and staff to ensure a high performance, customer service-oriented work environment which supports achieving the department's and the District's mission, objectives and service expectations; provides leadership and participates in programs and activities that promote workplace diversity and a positive employee relations environment.
Provides professional assistance to District management on information systems and technology, business applications, cloud services, network operations and support and related matters; provides comprehensive processing and technology support services and solves a broad range of complex computer technology-based problems.
In partnership with the Chief Information Security Officer, implements the District's information security strategy, by directing work programs to be carried out by Information Technology staff and management.
Works with District executives and managers to evaluate current and anticipated information systems and technology requirements and examines the feasibility of alternative conceptual approaches to meeting business strategies and requirements. Works with executives to prioritize applications development, technology and infrastructure upgrade requests; recommends approaches and action plans that will produce optimal return on District technology investments; promotes the uses of sound technology.
Monitors industry hardware and software trends in areas of particular relevance to port operations; evaluates the uses of emerging technology in meeting long-term District business, operating and security strategies; directs the study of new technology to determine its utility, consistency with District technology standards, relevance for meeting District business and operational requirements, and expected return on investment; recommends and establishes long range technology direction and strategies; establishes hardware and software standards for general use.
Develops and reviews reports of findings, alternatives and recommendations involving a broad range of complex technology and information system support issues; makes presentations to District management and others on technology projects and department operations; monitors developments related to information technology and evaluates their impact on District operations and programs; recommends policy and procedural improvements.
Directs through subordinate managers and staff, the delivery of information technology services including: systems development, network and firewall services, system engineering, application development and operations, system administration, user provisioning, computer operations and support services to all District departments; directs the development, enhancement, quality assurance testing and installation of new applications, application upgrades and enhancements, software installations and upgrades; provides advice and guidance on project implementation, including requirements assessments, vendor selection and project management; directs user training on new systems and applications; ensures that department documentation standards are met. Provides and directs the delivery of internal consulting services on computer technology issues.
Directs through subordinate managers and staff the operations, maintenance, administration and upgrade of District networks, server infrastructure, storage arrays, and communications infrastructure; ensures that all architectures meet Enterprise Architecture standards and District operational and security requirements; directs the establishment of enterprise database architectures and data management standards and the administration of enterprise databases and data repositories; directs the development and administration of disaster recovery framework, systems, and processes including systems redundancy.
Directs through subordinate staff the monitoring of all District technology assets to ensure that established system reliability, backup and recovery standards are met; evaluates and recommends major hardware and bandwidth upgrades.
Directs through subordinate managers and staff, the delivery of customer support services, including hardware and software repair and maintenance, application support, user account provisioning, desk-side support services, and tier one help desk services.
Maintains relationships with Information Technology Directors of other ports and similar agencies to stay abreast of technology developments and trends in port operations including information security implications.

Other Duties

Represents the District on technical advisory committees.
Prepares and reviews statistical reports, technical publications, memorandums of record, agendas and agenda sheets and miscellaneous correspondence; directs the maintenance of department files and records.
Monitors trends and developments in information technology; consults with vendors and other sources on industry and product direction, functionality and capabilities.
Shares technical expertise with District departments and Information Technology staff as needed for operational issues outside the scope of projects.
Approves software and hardware requests for other Port departments.

Qualifications

Knowledge of:

Principles, practices and techniques of information technology management, including applications design, hardware and software options for business and operations applications and the cost-benefit of systems alternatives.
Standardized operational frameworks for information technology operations management such as ITIL.
Operating principles, parameters, methods, practices and limitations of hardware and systems infrastructure comparable in size, scope and complexity to that of the District.
Principles and practices of data management and administration.
Methods and techniques of project management as applied to information systems development and installation.
Systems analysis methods and techniques.
Principles, methods and techniques applicable to long-range and strategic technology planning.
District operations and functions and associated information systems and technology issues.
Principles and practices of public administration, including budgeting, purchasing and maintenance of public records
Research methods and statistical analysis techniques.
Organization and functions of a public board.
Principles and practices of effective management and supervision.
District human resources Standards and Procedures and labor contract provisions.

Ability To

Plan, organize, integrate and manage a comprehensive technology program, including systems development, application operations, system administration and engineering, network operations and engineering, and customer support programs and services.
Identify information management issues and opportunities, analyze problems and alternatives and develop sound conclusions and recommendations.
Develop policies and procedures to guide secure and professional use of District information technology assets.
Assess user department technology requirements, set priorities and allocate resources to most effectively meet needs in a timely manner.
Evaluate programs and make recommendations for improvement.
Evaluate complex technology and strategies and make sound, prudent recommendations that maximize return on investment.
Understand and apply District, state, and federal policy, law, regulation and court decisions applicable to areas of responsibility.
Present proposals and recommendations clearly and logically in public meetings.
Represent the District effectively in meetings on a variety of technology issues.
Prepare clear, concise and comprehensive correspondence, reports, studies and other written materials.
Exercise sound, expert independent judgment within general policy guidelines.
Exercise tact and diplomacy in dealing with sensitive, complex and confidential issues and situations.
Establish and maintain effective working relationships with all levels of District management, other governmental officials, employees, vendors, the public and others encountered in the course of work.
Formulate new techniques and strategies for a more efficient operation and transition existing infrastructure to newer technologies.

Minimum Requirements

Education, Training and Experience:

Graduation from a four-year college or university with a major in management information systems, computer science, business administration, or a closely related field; and at least ten years of progressively responsible information systems experience at least four years of which were in a management capacity and at least three years of which involved complex project management. Experience in a governmental setting is preferred. Time served as a District Intern counts towards the years of experience.

Experience With SAP/S4 Hana Is Preferred.

Licenses; Certificates; Special Requirements:

A current, valid California Class C driver's license at time of appointment and maintained at all times thereafter in order to operate a vehicle on District business.

California Department of Motor Vehicle (DMV) pull notice system: An incumbent in this position will be enrolled in the California DMV Pull Notice Program. The pull notice program provides information on the incumbent's driving record and driver license status on a periodic basis to the District. An employee assigned a District vehicle must acknowledge receipt and understanding of District Administrative Procedures covering the use of District vehicles.

This position is subject to a pre-employment background check. The District will conduct a California Department of Justice/FBI fingerprint and criminal history check; felony convictions may be disqualifying. Misdemeanor convictions may be disqualifying depending on type, number, severity, and how recently they occurred. Criminal arrests and convictions during employment may result in termination or limitations in job duties if no reasonable accommodations can be made.

If assigned to perform work at any of the District's maritime facilities the incumbent must be able to pass a background check in accordance with current Federal and State requirements.

Recruitment Information

UNCLASSIFIED SERVICE

This position meets one or more of the criteria for the unclassified service as outlined in San Diego Unified Port District Act Section 72.5(b), and as such is exempted from the classified service.

PHYSICAL AND MENTAL DEMANDS

Persons with disabilities may be able to perform the essential duties of this class with reasonable accommodation. Reasonable accommodation will be evaluated on an individual basis and depends, in part, on the specific requirements for the job, the limitations related to disability and the ability of the hiring department to accommodate the limitation.

The Hiring Range for this position is between $191,675 and $226,000 and is dependent on experience.

Resolution #: 2019 – 086

Dated: June 18, 2019

Port of San Diego

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