Position Summary

PHASE Services is seeking a highly organized, detail-oriented, and technology-driven Operations Manager to support the continued growth of our commercial plumbing business. This position, will grow into a Director of Operations or COO.

This role is responsible for driving accountability, improving operational efficiency, managing critical workflows, tracking company initiatives, and ensuring projects and tasks are completed on time. The Operations Manager will work directly with company leadership and serve as a central point of coordination between operations, project management, estimating, accounting, field personnel, and administration.

The ideal candidate has an engineering, industrial engineering, operations management, business analytics, construction management, or similar background and thrives in a fast-paced environment where organization, communication, accountability, and follow-through are critical.

We are looking for someone who naturally creates systems, builds detailed task lists, follows up relentlessly, and refuses to let important items fall through the cracks.

Primary Responsibilities

Task Management & Accountability

Develop and maintain company-wide task trackers, action item logs, project schedules, and accountability systems.
Track open tasks and follow up with team members to ensure commitments and deadlines are met.
Lead weekly accountability meetings and maintain action item registers.
Escalate overdue items and proactively remove obstacles preventing completion.
Ensure important initiatives are consistently moving forward.

Operations & Process Improvement

Identify operational inefficiencies and implement solutions to improve performance.
Develop and document Standard Operating Procedures (SOPs).
Create systems and workflows that improve communication, organization, and execution.
Analyze business processes and recommend improvements to increase productivity.
Support leadership with strategic initiatives, special projects, and growth opportunities.

Reporting & Analytics

Develop and maintain KPI dashboards, reports, and operational scorecards.
Utilize advanced Excel tools to track company performance and operational metrics.
Analyze data and provide actionable recommendations to leadership.
Monitor manpower utilization, project performance, backlog, workload, and company initiatives.

Communication & Coordination

Serve as a liaison between departments to ensure information flows effectively.
Coordinate meetings, maintain action items, and communicate status updates.
Ensure critical information is communicated clearly, accurately, and promptly.
Build strong relationships across all levels of the organization.

Technology & AI

Leverage technology and AI tools to improve productivity and operational efficiency.
Utilize ChatGPT, Microsoft Copilot, Power Automate, Excel, Power BI, and other technologies to streamline workflows.
Identify opportunities for automation and process optimization.
Research and recommend new technologies that improve company operations.
Help implement and maintain technology solutions that support business growth.

Required Qualifications

Bachelor's Degree in Industrial Engineering, Operations Management, Business Analytics, Construction Management, Engineering, or related field.
Advanced proficiency in Microsoft Excel.
Strong analytical and problem-solving abilities.
Excellent verbal and written communication skills.
Ability to manage multiple priorities simultaneously.
Strong organizational and project coordination skills.
Comfortable working directly with senior leadership.

Preferred Qualifications

Experience in construction, engineering, contracting, manufacturing, logistics, or related industries.
Experience with Microsoft Power BI, Power Automate, SharePoint, or workflow automation tools.
Experience utilizing AI tools such as ChatGPT, Microsoft Copilot, Claude, Gemini, or similar platforms.
Lean Six Sigma certification.
Project management experience.

Critical Success Traits

The successful candidate will be:

Extremely detail-oriented.
Highly task-oriented and execution-focused.
Exceptionally organized.
Relentless with follow-up and accountability.
A strong communicator who keeps everyone aligned.
Process-driven and systems-oriented.
Proactive rather than reactive.
Comfortable managing multiple priorities simultaneously.
Technologically proficient and eager to leverage AI.
Able to identify problems, develop solutions, and drive implementation.
Committed to seeing tasks through to completion.

Ideal Candidate

This is the person in the organization who always knows what is outstanding, what is overdue, who owns it, and when it will be completed. They are naturally organized, love spreadsheets, enjoy building systems, communicate clearly, follow up consistently, and bring structure and accountability to everything they touch.

If you enjoy creating order from chaos, leveraging technology to improve efficiency, and driving execution across an organization, we would love to hear from you.

Pay: From $130,000.00 per year

Work Location: In person

PHASE Services

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