Restoration Project Manager

Chesapeake, VA | Full-Time | Salary + Bonus

Personal Touch Services is a Virginia Class A-licensed contractor and a locally owned and operated restoration company serving the Hampton Roads community since 1991. We specialize in mitigation, restoration, and home improvement, and we’re looking for a skilled and motivated Project Manager to lead restoration projects with professionalism, integrity, and care.

What You’ll Do

Manage restoration projects including fire, water, mold, and storm damage from inception to completion
Conduct site inspections and develop a clear scope of work and execution plan for each project
Use Hover to capture detailed 3D site documentation for accurate planning and estimating
Estimate and submit supplements for insurance claims and prepare upgrade proposals for homeowners outside of insurance scope
Utilize Xactimate, XactAnalysis, and Alacrity platforms for supplementing, tracking, and reporting
Ensure accurate pricing, material selections, and job details are entered into Buildertrend
Enter approved contracts from Xactimate into Buildertrend for project tracking and execution
Create purchase orders and develop work schedules for the office team to coordinate and execute
Collaborate with Production Coordinators who schedule based on your project plan
Manage assignments received through Contractor Connection and ensure compliance with program standards
Monitor project budgets, timelines, and risks to ensure successful delivery
Maintain clear and professional communication with clients regarding project updates and expectations
Ensure all documentation is complete, accurate, and compliant with company and industry standards
Participate in an on-call rotation for emergency restoration services outside of regular business hours(remote response via computer and telephone)

What We’re Looking For

Experience in restoration or construction project management
Strong leadership, communication, and conflict resolution skills
Excellent time management and prioritization abilities
Ability to manage budgets, timelines, and multiple projects simultaneously
Familiarity with Buildertrend, Matterport, and Contractor Connection platforms
Xactimate Level 1 Certification required, with demonstrated proficiency in:
Navigating Xactimate desktop and online platforms
Creating and editing estimates using Sketch and line items
Managing price lists, macros, and templates
Uploading/downloading projects and syncing with XactAnalysis
IICRC certifications a plus (but not required)
Must be dependable, detail-oriented, and willing to follow company procedures and directives
Must pass a background check and drug screening
Must have a valid driver’s license and a clean driving record

Why Join Us?

Salary position with performance-based bonus opportunities
Paid time off and paid holidays
Paid industry training and certification opportunities
Supportive team environment
Opportunities for growth and advancement
Office located at 801 Butler St., Suite 64, Chesapeake, VA 23323

Work Hours: Monday – Friday | 7:30 AM – 5:00 PM

If you’re ready to bring your leadership and restoration expertise to a company that values hard work, integrity, and professionalism, apply today and make a difference with Personal Touch Services.

Job Type: Full-time

Pay: $55,000.00 - $95,000.00 per year

Benefits:

401(k) matching
Dental insurance
Fuel card
Health insurance
Paid time off
Vision insurance

Application Question(s):

Do you have a valid driver’s license and a clean driving record?
Are you Xactimate Level 1 certified?
Are you willing to undergo a background check and drug screening?
Are you comfortable working in a fast-paced environment and following company procedures and directives?
Are you willing and available to participate in an on-call rotation for emergency restoration services outside of regular business hours? (This involves remote response via computer and telephone.)
Are you available to work Monday through Friday from 7:30 AM to 5:00 PM.
Do you have the ability to respond to homeowners, peers, and adjusters after hours when on-call? (This includes remote response via computer and telephone.)
Can you utilize excel and other microsoft programs?

Work Location: In person

Personal Touch Services

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