What is PerfectServe?

PerfectServe offers Best in KLAS clinical communication and physician scheduling solutions and is a Leader in the Gartner Magic Quadrant for Clinical Communication and Collaboration.We have seen an 88% growth rate over the past three years and need strong team members to help us continue to grow!

PerfectServe's mission is to accelerate speed to care by optimizing provider schedules and dynamically routing messages to the right person at the right time in any care setting; advancing patient care and clinical workflows.

By joining PerfectServe, you will have the unique opportunity to come alongside us as we further our vision of putting all of these solutions together to provide optimal patient outcomes and faster patient care interventions. By improving speed to care and cross-continuum communication, we save lives, reduce length of stay, minimize re-admissions, and bring joy back to caregivers.

We have an incredible portfolio of customers, with new ones recognizing the value of our solutions and joining the PerfectServe family every day.

Position Overview:

This is not a software development project manager; you will the driving force behind the successful deployment of our software in ambulatory and enterprise healthcare client environments.
The Implementation Project Manager is responsible for the overall direction, coordination, implementation, execution, control and completion of specific projects ensuring consistency with company strategy, commitments and goals. The Project Manager will be the primary contact with the customer during the implementation working collaboratively with the customer project manager.
The Project Manager will be responsible for managing multiple small- and large-scale projects following the PerfectServe Project Management Methodology.

Primary Duties and Responsibilities

The Project Manager performs a wide range of duties including some or all of the following:

Plan the project

Coordinate transitions from sales to services and eventually transition to customer success for long-term support
Facilitate the definition of project scope, goals and deliverables
Define project tasks and resource requirements
Modify standard project plan to meet the requirements listed in the Statement of Work
Determine key project success factors for the project that will be evaluated upon completion

Staff the project

In consultation with the implementation managers, assign the appropriate resources to the project plan
Ensure all project team members understand the project scope and success factors
Provide direction and support to the project team

Implement the project

Use EPM tool to track project progress, monitor project plans, work hours and budgets
Execute the project according to the project plan
Facilitate weekly project status calls with the customer project manager
Provide clear communications with the customer regarding project expectations
Provide monthly status reports to all key stakeholders (internal and external)
Develop relationships with hospital senior leadership team

Control the project

Manage project budget
Manage project resource allocation
Maintain project issue and risk log and create mitigation strategies when needed
Review, track and manage project change orders
Present reports defining project progress, problems and solutions
Monitor and trigger appropriate billing milestones per the signed agreement
Facilitate the project transition to account management and support once all project deliverables have been completed per the project plan

Evaluate the project

Prepare project completion documents and ensure all required project close out documents are obtained
Ensure that the project deliverables are on time, within budget and at the required level of quality
Evaluate the outcomes of the project as established during the planning phase

Travel: up to 10% or as required

Skills/Qualifications:

Must have experience managing Healthcare IT Projects such as EMR, EHR or similar.
Minimum 2 years' experience in project management
Knowledge of project management techniques and tools
Proven experience in strategic planning, change management and risk assessment
Proficient in MS Project and the MS Office Suite of products
Knowledge of Healthcare industry is a plus
Excellent listening and communication skills
Proven ability to work effectively both independently and in a team based environment
Strong multi-tasking and organizational skills
Demonstrated willingness to be flexible and adaptable to changing priorities
Critical thinking and problem solving skills
Strong presentation and documentation skills

Environment, Physical & Other Requirements:

This position requires interaction with people and technology while either standing or sitting. In order to best service our customers on the phone, face-to-face, or on the computer, all employees must be able to communicate with or without reasonable accommodation.

Depending on the assignment, may require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk and manipulate (lift, carry, move) light to medium weights of 10 - 50 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information.

PerfectServe is committed to compliance with its obligations under all applicable state and federal laws prohibiting employment discrimination. In keeping with this commitment, it attempts to reasonably accommodate applicants and employees in accordance with the requirements of the disability discrimination laws. It also invites individuals with disabilities to participate in a good faith, interactive process to identify reasonable accommodations that can be made without imposing an undue hardship.

This position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

Why Join PerfectServe?
At PerfectServe, we are transforming healthcare communication and collaboration to help clinicians deliver better care. You'll work with a dedicated and mission-driven team in an environment that values growth, transparency, and innovation.

**Please do not use AI tools to generate your application materials. We value authentic, personal communication and want to understand your unique voice and perspective.**
We offer a salary range of $90,000-110,000 per year, with compensation tailored to your background, strengths, and potential to grow within the team.
The salary range listed for this role reflects our commitment to pay transparency and is based on market data, internal equity, and the scope of responsibilities. compensation will be determined by a combination of factors, including the candidate's experience, skills, and the specific team or product area they support.
We regularly review compensation across the company to ensure fairness and consistency. If you are a current employee and have questions about how your compensation aligns with our ranges, we encourage you to speak with your manager or People Operations.

PerfectServe, Inc. is an Equal Opportunity Employer -M/F/D/V.

Benefits:

Remote first work environment
Health, Dental, Vision, Life and Disability Insurance options available day one.
401K - with match and immediately vested.
17 company holidays, 2 floating holidays plus competitive paid time off policy
Internal Advancement Opportunities

PerfectServe offers unified healthcare communication solutions to help physicians, nurses, and care team members provide exceptional patient care. PerfectServe's cloud-based solutions enhance patient safety and reduce provider burnout by automating workflows, speeding time to treatment, optimizing shift schedules, empowering nurse mobility, and engaging patients in their own care.

PerfectServe

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