Description:

About this Role

The Mitigation Lead Technician plays a critical role in delivering high-quality emergency services following water, fire, smoke, or mold damage. This role leads field technicians, oversees job-site execution, sets drying strategies, ensures accurate and timely documentation, and provides exceptional service to customers during stressful events. The Lead Technician is responsible for training and supervising team members, ensuring compliance with Paul Davis and IICRC standards, and supporting field operations across Paul Davis Restoration of NW Chicago.

Why Join Our Team?

Paul Davis is an industry leader in restoration and reconstruction, focused on delivering extraordinary care to homeowners and businesses in their time of need. As we expand throughout Chicago, we are building a high-performing team rooted in accountability, communication, empathy, and continuous improvement. Every role here matters, and our Lead Mitigation Techs are often the first line of support when disaster strikes.

Why Our Team Needs You?

Mitigation Leads play a vital role in ensuring jobs are handled efficiently, safely, and to our high standards from start to finish. You’ll succeed here if you enjoy leading others, solving problems, working hands-on, and helping customers when they need it most. This role is ideal for someone who understands mitigation deeply, takes pride in quality workmanship, and wants to elevate the performance of the entire team.

Duties and Responsibilities

Lead and train mitigation technicians during daily field operations.
Perform water, fire, mold, and odor mitigation services following IICRC standards.
Set up and adjust drying equipment and strategies to ensure proper stabilization.
Complete all job documentation accurately using MICA, Mitigate, or similar platforms.
Conduct and record moisture mapping, readings, and job-site assessments daily.
Communicate clearly with homeowners, adjusters, project managers, and internal teams.
Ensure all OHSA/EPA safety standards, PPE protocols, and job-site compliance requirements are followed.
Maintain equipment, vehicles, and tools to company standards.
Support after-hours emergency response as part of an on-call rotation.
Provide updates to management on job progress, team performance, and areas for improvement.

Compensation and Benefits

Pay Range: $24–$30 per hour (based on experience and certifications)
Overtime Pay at 1.5x hourly rate
After hours, weekend and holiday response incentives
Paid training and certification reimbursement
Health, dental, and vision insurance options
Performance bonuses and referral incentives
Supportive, positive team culture where your work makes an impact

Our Culture and Core Values

We’re more than just a service provider—we’re people who care deeply about our community and the customers we serve. We operate by four guiding Core Values:

Deliver what you promise.
Respect the individual.
Have pride in what you do.
Practice continuous improvement.

Vision: To provide extraordinary care while serving people in their time of need.

Mission: To provide opportunities for great people to deliver Best in Class results.

Requirements:

Required Skills and Abilities

Proficiency with MICA, Mitigate, or similar digital documentation platforms.
Ability to lead, coach, and support technicians in the field.
Proficiency using moisture meters, drying equipment, mitigation tools and power tools.
Ability to assess drying plans and make strategic adjustments.
Ability to communicate professionally with coworkers, customers and adjusters.
Strong problem-solving and critical-thinking skills.
Excellent customer service mindset and work ethic.
Physical ability to lift 50+ pounds, climb ladders, and work in confined spaces or elevated areas.

Education and Experience

High school diploma or GED preferred.
Minimum 2–3 years of mitigation or restoration experience
IICRC WRT or equivalent certification required.

Preferred Qualifications

Direct experience mentoring or supervising field technicians.
Hands on experience with fire, smoke, or mold remediation.
Additional IICRC certifications (FSRT, ASD, MRS, AMRT, ORT).
Other industry certifications (OSHA Lead RRP, EPA Mold, OSHA 10/30 Hour).

Additional Requirements

Valid driver’s license with clean driving record.
Ability to pass background check and drug test.
Legally authorized to work in the U.S.

Who This Role Is Right For

Someone who takes pride in delivering excellent service and leading by example.
Someone who communicates clearly and professionally under pressure.
Someone who enjoys hands-on work and coaching others to improve.
Someone who thrives in a fast-paced environment where every day is different.
Someone who values teamwork, accountability, and continuous improvement.
Someone who wants to grow into supervisory or management roles.
Someone who will be committed to the Paul Davis Mission and Values.

Training and Career Growth

At Paul Davis Restoration of NW Chicago, we believe in promoting from within. Team members who demonstrate accountability, leadership qualities, and a desire to grow may advance into higher-level or leadership roles as the business expands. If you are determined and motivated enough, ask about participation in our leadership development initiative to grow your career and explore new opportunities. Mitigation Lead Technicians can grow into Senior Lead, Mitigation Manager, Reconstruction Project Manager, or operational leadership roles. We actively look to promote from within and support all team members advancing their career.

Schedule

Full-time: 30–40 hours per week depending on workload.
Must be available for rotating overnight and weekend on-call shifts.

Paul Davis Restoration is an Equal Opportunity Employer and proudly supports hiring Veterans.

If you fit these characteristics and are excited about this opportunity, apply today with your resume and help make a difference when people need it most. All applicants will be reviewed and our hiring team will reach out to qualified candidates promptly for next steps.

Paul Davis of NW Chicago

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