Join OneTouch Direct as an Entry Level Desktop Support Tech and kickstart your career in IT support. In this role, you will assist in troubleshooting, resolving hardware and software issues, and providing excellent customer service to end-users. This is a great opportunity for individuals looking to gain valuable experience in a dynamic and supportive environment.

Responsibilities

Provide basic desktop support including installation, configuration, and troubleshooting of hardware and software
Assist end-users by responding to support tickets and resolving technical issues promptly
Collaborate with senior technicians and escalate complex issues as needed
Maintain accurate records of support requests and solutions in the ticketing system
Ensure timely follow-up and closure of support tickets

Requirements

High school diploma or equivalent; additional IT certifications or coursework is a plus
Basic understanding of computer hardware, software, and operating systems
Excellent communication and customer service skills
Ability to work independently and as part of a team
Strong problem-solving abilities and eagerness to learn
Willingness to work flexible hours if required

Benefits

WHAT YOU'LL EXPERIENCE:

Full-Time Hours: 40 hours per week schedule, with overtime opportunities!
GREAT Earning Opportunities: Competitive hourly pay PLUS monthly bonus opportunities!
Supportive Environment: Classroom training, plus 1-on-1 support for your first week of call taking!
Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment!
Benefits: Health Care Plan (Medical, Dental & Vision)
Culture: Diverse & Inclusive welcoming culture with Employee Resource Groups
Referrals: Refer a friend and earn up to $2,000 per person!

OneTouch Direct

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Entry Level Desktop Support Tech