The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

Information Technology Services (ITS) is DSS’s technology services organization. ITS mission is to support the daily, emergent, and long-term needs of both agencies. ITS creates and enhances the technology infrastructure and computer applications that support HRA and DHS and develops applications, including a variety of client eligibility and recertification systems, case management systems, housing systems, employment/work engagement services, revenue producing computer matches, claiming systems, and personnel systems.

Information Technology Services (ITS) is recruiting for one (1) IT Infrastructure Engineer to function as a Cloud Infrastructure Engineer who will:

Design AWS and Azure landing zones, account and subscription structures, network segmentation, connectivity patterns, and shared cloud services in order to provide secure, scalable environments for DSS workloads.
Develop cloud network architecture, including virtual networks, routing, firewalls, VPNs, ExpressRoute, Direct Connect, DNS, and hybrid connectivity required to support migration from on-premises data centers.
Build and maintain Infrastructure as Code using tools such as Terraform, CloudFormation, ARM, or Bicep in order to automate repeatable provisioning of cloud environments and reduce manual configuration errors.
Develop cloud network architecture, including virtual networks, routing, firewalls, VPNs, ExpressRoute, Direct Connect, DNS, and hybrid connectivity required to support migration from on-premises data centers.
Collaborate with Cyber Command, OTI, and internal security teams to design cloud security architecture, baseline controls, vulnerability remediation processes, encryption patterns, and compliance requirements.
Review cloud designs and change requests for alignment with security, operational, resiliency, and governance standards before implementation.
Monitor cloud platform health, performance, capacity, availability, and operational metrics using cloud-native and enterprise monitoring platforms.
Provide technical guidance to project teams and support staff on cloud infrastructure standards, migration processes, and operational procedures.

Hours/Schedule: 9:00am-5:00pm

IT INFRASTRUCTURE ENGINEER - 95714

Minimum Qualifications

A baccalaureate degree from an accredited college in computer science, engineering or a related field and four years of satisfactory full-time experience related to datacenter engineering and operations, cloud engineering and operations, complex IT infrastructure engineering; or,
A baccalaureate degree from an accredited college and eight years of satisfactory full-time experience related to datacenter engineering and operations, cloud engineering and operations, complex IT infrastructure engineering; or,
Education and/or experience which is equivalent to "1" or "2" above.

Preferred Skills

Experience designing and operating AWS and Azure enterprise environments, including landing zones, subscriptions/accounts, shared services, and cloud governance. - Experience with AWS Solutions Architect Professional-level concepts and Microsoft Azure Solutions Architect-level concepts. - Hands-on experience with Terraform and one or more native cloud automation frameworks such as CloudFormation, ARM, or Bicep. - Strong knowledge of hybrid networking, virtual networks, routing, firewalls, VPNs, ExpressRoute, Direct Connect, DNS, and identity integration. - Experience with Windows and Linux administration, cloud storage, Kubernetes, backup, disaster recovery, security hardening, and cloud monitoring platforms.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City Residency is not required for this position

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

NYC Department of Social Services

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