Job Title: IT Support Engineer

Location: New York (Onsite - In Office)

Reports To: Head of IT

Department: Engineering – IT

Neko Health is a Swedish health-tech company co-founded in 2018 by Hjalmar Nilsonne and Daniel Ek. Our vision is to create a healthcare system that can help people stay healthy through preventive measures and early detection. Neko has developed a new medical scanning technology concept to make it possible to do broad and non-invasive health data collection that is both convenient and affordable for the public. This requires completely reimagining the healthcare experience and incorporating the latest advances in sensors and AI.

Role Summary

We are looking for an enthusiastic IT Support Engineer with a SaaS Ops mindset to join our team. This role focuses on delivering exceptional user support, maintaining SaaS applications, and ensuring IT infrastructure reliability. You’ll be the first point of contact for technical issues, helping employees stay productive in a fast-paced, scaling environment.

Key Responsibilities

User Support: Provide first-line technical assistance for SaaS applications, hardware, and software issues.
SaaS & System Management: Assist with setup, configuration, and maintenance of SaaS applications and IT systems (e.g., Microsoft 365, Teams, SharePoint).
Account Administration: Monitor and manage user accounts, permissions, and access across SaaS platforms.
Troubleshooting: Resolve technical issues promptly; escalate complex problems to senior team members when needed.
Operational Tasks: Review onboarding workflows (HiBob), monitor ticket queues, and assume on-call duties for urgent issues.
Collaboration: Work closely with IT Specialists to ensure system consistency and reliability across clinics and offices.
Documentation: Maintain accurate records of support requests, resolutions, and user feedback.
Project Support: Assist in implementing new SaaS solutions and IT projects.
Training & Enablement: Educate users on best practices for SaaS tools and IT systems.
Security & Compliance: Ensure data privacy and security standards are upheld.
Continuous Learning: Stay updated on SaaS trends and IT support best practices.

Requirements (Must Have)

Basic understanding of computer hardware, software, and SaaS applications.
Hands-on experience with Microsoft 365 (Teams, SharePoint, Exchange) administration and support.
Strong problem-solving and communication skills.
Ability to work independently and collaboratively.
Customer-focused mindset with eagerness to learn new technologies.
Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.

Requirements (Nice to Have)

Associate’s degree in Computer Science, IT, or related field.
Experience with popular SaaS applications (Microsoft 365, Azure Entra, Intune).
Knowledge of basic networking concepts and troubleshooting.
Experience leveraging AI tools for IT support efficiency and user experience improvement.

Neko Health

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