Navia is where people, technology, and data combine. We are a fully integrated freight and logistics company delivering empowered outcomes across all aspects of the supply chain, including sea freight, air freight, customs clearance, and third-party logistics/e-commerce.

Our Values: Since 2003, we’ve been defined by driving innovation, delivering transparency, leading with high-performance outcomes, and empowering partnerships.

Innovation - Since Navia began, we’ve been an early adopter of technology, and we’ve pushed the boundaries of that technology to drive even greater efficiency. By helping our clients transform their businesses, we’re also transforming our industry for the better.

Transparency - We’ve always believed that greater clarity delivers greater outcomes. That’s why Navia was founded on accountability, integrity, and loyalty. Our services and systems provide full visibility for clients, and our culture is one of total transparency.

Performance - Only people with years of on-the-ground experience can create freight-forwarding solutions that move the industry ahead. We have the leading people, processes, and high-performance technology in place to deliver consistently superior results.

Partnerships - Partnerships are at the heart of Navia. We’re a trusted team with an embedded collective spirit of going beyond the expected. By making the complex simple, we empower our clients to reach heights. With agility, efficiency, and experience, our purpose is simply this: to deliver value.

At Navia, we’re proud to offer an end-to-end supply chain that performs not only in one or two facets but across the entire process. We are a growing business looking to bolster our footprint in North America and expand our presence in the market. As such, we are looking for a candidate to fulfill the role of Transportation Dispatcher.

ABOUT THE ROLE

Navia Freight is seeking an experienced Transportation Dispatcher to manage the scheduling, coordination, and execution of domestic freight movement for our customers. This role serves as the operational link between customers, carriers, and internal teams — overseeing the full transportation lifecycle from load scheduling and carrier assignment through delivery and billing. Working closely with the Import Manager, the Transportation Dispatcher is responsible for scheduling pickups and deliveries, securing reliable carrier capacity, tracking shipments in real time, and ensuring transportation costs are accurately billed and reconciled through CargoWise. The ideal candidate is highly organized, detail-oriented, and comfortable managing multiple shipments simultaneously in a fast-paced environment.

Reports To: Import Manager

KEY DUTIES AND RESPONSIBILITIES

Coordinate and schedule freight transport, including local Pickup & Delivery (P&D) operations, across LTL, Dry Van, Flatbed, and other equipment types, while ensuring on-time delivery between terminals, warehouses, and airport gateways
Track shipments in real time, proactively communicating delays, exceptions, or delivery issues to customers and internal team members, and coordinating routing, scheduling, and delivery instructions with drivers and carriers
Oversee day-to-day dispatch operations within CargoWise, ensuring shipment data, statuses, and documentation remain current and accurate
Retain rate confirmations, bills of lading (BOLs), proofs of delivery (PODs), and accessorial charges in accordance with billing and audit requirements
Manage transportation billing end-to-end, invoice customers based on trucking charges and agreed rates, process carrier invoices, and resolve discrepancies between quoted and billed amounts
Escalate cost overruns, accessorial charges, or billing variances to the Import Manager
Perform other duties as directed by management.

MINIMUM REQUIREMENTS

1–2 years of dispatch experience in freight forwarding, trucking, or logistics, with demonstrated proficiency in handling LTL, Dry Van, and/or Flatbed freight, including port drayage supporting import ocean container transportation
Hands-on proficiency with CargoWise is strongly preferred, or comparable TMS experience with a demonstrated willingness to learn CargoWise
Experience with carrier invoice reconciliation and/or customer transportation billing
Excellent multitasking, problem-solving, and communication skills, with the ability to perform effectively in a fast-paced, deadline-driven environment
High school diploma or equivalent required; logistics-related coursework or certification a plus

PREFERRED QUALIFICATIONS

Prior experience as a dispatcher, freight coordinator, or logistics coordinator with a trucking company, carrier, freight forwarder, or 3PL, ideally including utility-scale solar or data center project transportation
Demonstrated hands-on proficiency with CargoWise or a comparable freight forwarding/transportation management system (TMS)
Working knowledge of DOT/FMCSA regulations and industry compliance standards, including oversized/flatbed freight requirements such as permits, tarping, and securement
Associate or bachelor’s degree in logistics, supply chain, or international business
Bilingual in Spanish and English is a plus

PHYSICAL REQUIREMENTS

The job is performed indoors in a traditional office setting. Activities include extended periods of sitting while working at a computer and occasional fast-paced operations and events.
The employee is occasionally required to stand, walk, sit, and reach with hands and arms.
Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
Ability to communicate orally with customers, vendors, management, and co-workers. Regular use of the telephone, virtual meetings, and e-mail for communication. Hearing, vision, and speaking within normal ranges are essential for normal conversations, receiving ordinary information, and preparing or inspecting documents.
Good manual dexterity for operating common office equipment, such as computers, calculators, and copiers.
While performing the duties of this job, the employee is regularly required to sit; use hands to grasp, handle, or feel; and operate a computer keyboard, mouse, and telephone keypad.

Navia

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Transportation Dispatcher