About Us

Would you like to be part of a fast-growing team that believes no one should have to succumb to viral-mediated cancers? Naveris, a commercial stage, precision oncology diagnostics company with facilities in Boston, MA and Durham, NC, is looking for a IT Support Specialist team member to help us advance our mission of developing and delivering novel diagnostics that transform cancer detection and improve patient outcomes. Our flagship test, NavDx, is a breakthrough blood-based DNA test for HPV cancers, clinically proven and already trusted by thousands of physicians and institutions across the U.S.

Opportunity

Naveris is seeking a IT Support Specialist to provide hands-on technical support for employees in our Waltham office. This entry-level role is ideal for an individual looking to grow their career in information technology while gaining exposure to a fast-paced biotechnology environment. The successful candidate will support day-to-day IT operations, troubleshoot hardware and software issues, assist with onboarding and device setup, and help maintain a secure and efficient technology environment for all users.

Job Responsibilities

End User Support

Provide first-level technical support for desktops, laptops, mobile devices, printers, and peripherals
Respond to employee IT requests and troubleshoot hardware, software, connectivity, and account access issues
Escalate complex technical problems to senior IT staff when appropriate
Document support activities, resolutions, and procedures within the ticketing system

Hardware and Software Administration

Configure, deploy, maintain, and inventory company-issued hardware and equipment
Assist with software installations, updates, patches, and license management
Support conference room technology, audio/video systems, and office productivity tools

User Account and Access Management

Assist with employee onboarding and offboarding processes, including account provisioning and device setup
Support password resets, multi-factor authentication, and access requests
Help maintain user permissions and adherence to security policies

Infrastructure and Security Support

Assist with monitoring and maintaining network, endpoint, and cloud-based systems
Support cybersecurity initiatives, device compliance efforts, and security awareness activities
Identify and report potential security concerns and operational risks

IT Operations and Continuous Improvement

Maintain accurate IT asset records and documentation
Participate in technology projects, upgrades, and office IT initiatives
Recommend process improvements that enhance user experience and operational efficiency

Requirements

2–3 years of experience in IT support, help desk, desktop support, or a related technical role; internships and co-op experience considered
Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field preferred
Knowledge of Microsoft Windows, Microsoft 365, Active Directory, and common business applications
Basic understanding of networking concepts, hardware troubleshooting, and endpoint management
Strong customer service orientation with excellent communication and interpersonal skills
Ability to prioritize tasks, manage multiple requests, and work effectively in a team environment
Interest in learning new technologies and advancing within an IT organization
Experience supporting users in healthcare, diagnostics, biotechnology, or regulated environments is a plus

Compliance Responsibilities

Health Insurance Portability and Accountability Act (HIPAA) is a federal law that describes the national standards to protect sensitive patient health information from being disclosed without the patient’s consent or knowledge. All roles at Naveris require compliance with legal and regulatory requirements of HIPAA and acceptance and adherence to all policies and standards at Naveris. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete HIPAA training when joining the company.

Why Naveris?

In addition to our great team and advanced medical technology, we offer our employees competitive compensation, work/life balance, remote work opportunities, and more!

Naveris is an Equal Opportunity Employer

Naveris is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We don’t just accept differences - we celebrate and support them. We do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Salary Range : $75,000 - $90,000

Naveris, Inc.

Latest Jobs

IT Support Specialist