Key Responsibilities

The Operations Coordinator supports the brokerage across three areas.

BROKERAGE-WIDE SYSTEMS, TOOLS, AND PROCESSES

Organize, maintain, and continuously improve brokerage-wide systems, including file and resource management and the tech stacks
Own and track brokerage programs and initiatives, such as the vendor partnership and past-client retention programs, and support the rollout of new programs as they develop
Own and improve agent service processes, such as commission disbursement authorizations, brokerage compliance support, listing support, open house management, and troubleshooting support
Look beyond individual tasks to identify and implement ways to streamline and optimize systems and processes across the brokerage

CROSS-DEPARTMENT COLLABORATION

Partner with each department to help create, maintain, and improve the processes and systems they rely on
Keep processes aligned across departments, flag conflicts, and ensure each team's work supports brokerage-wide goals and roadmaps
Own and improve the new agent onboarding process from offer through in-person onboarding, serving as the link between recruiting and agent development to create a seamless handoff
Act as the primary point of contact for new agents getting started, handling tech stack setup, communication, and general Q&A
Partner with each department to coordinate logistics for their meetings, training sessions, and events
Handle logistical support across departments, including off-site orders and pickups, and resource research and management

Day-to-day Brokerage Responsibilities

Manage the day-to-day operations of the Denver and Colorado Springs offices, including supplies, cleanliness and maintenance, organization, and mail and packages
Manage the brokerage calendar, including its recurring weekly, monthly, and quarterly events
Coordinate with brokerage partners to schedule events, including continuing education courses and vendor presentations
Coordinate logistics for brokerage meetings and team events, from presentation preparation and setup through meals and remote streaming to recaps and post-meeting action items
Draft and send routine team and agent communications across both offices, including brokerage updates, event reminders, and action-item follow-ups

Support senior leadership in executing day-to-day brokerage activities and new initiatives.

Who You Are

Beyond the resume, here is the kind of person who thrives in this role:

A systems thinker. You see how processes connect, and you are always asking whether there is a better, simpler way to do something
A problem solver. You push through roadblocks instead of stalling at them, finding a way to keep the work moving when something gets in the way
A self-directed owner. Your instinct is to get things done. You take responsibility for outcomes and follow through without being chased, and you do not wait to be handed the next task: you spot where you can help or what needs fixing and step in, using good judgment about when to act and when to check first
Thoughtful with AI. You use AI to work faster and smarter, but you understand the work first and apply your own judgment to what it gives you

Requirements

REQUIRED

2-4 years of experience in operations, administration, office management, or a comparable support role
A process and systems mindset, with experience improving workflows, documenting processes, or making operations run more efficiently
Practical experience using AI to improve and optimize work, applied with judgment: you understand the problem first, then use AI to help build and refine the solution
Highly organized and detail-oriented, able to juggle competing priorities accurately, with the discretion and follow-through to deliver without being chased
Comfort with business software and a willingness to learn new tools quickly, such as Follow Up Boss, Google Workspace, and project and file management tools
Ability to work effectively across teams and departments to keep shared work aligned
Clear, professional written and verbal communication
Able to work full-time in-office at our Denver location 1777 S. Harrison St. Denver, CO 80210 , with flexibility to travel to the Colorado Springs office at least two days a month. This role is the in-person operations hub of the brokerage, and its effectiveness depends on being present with the team

Preferred

Experience in real estate or a related industry
Experience owning programs, projects, or initiatives end-to-end

Exposure to light automation or scripting.

Benefits

Compensation & Benefits

Salary Range: $65,000 to $85,000 per year, depending on experience
Flexible Paid Time Off. Rather than accruing a fixed number of hours, you take the time you need with manager approval, balanced against business needs and team coverage
Paid Sick Leave
Health Insurance

NAV Real Estate

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Operations Coordinator