Role Overview

The Data Centre Operations Engineer is responsible for providing 24x7 ( Multiple Shifts) onsite data centre hardware and cabling support for critical enterprise data centres. This role delivers “smart hands” services in a managed services environment, supporting installations, break/fix repairs, decommissioning, and inventory management while adhering strictly to change management, security, and safety standards.

The role requires hands-on technical expertise, strong operational discipline, and the ability to work independently during assigned shifts, including on-call and emergency support.

Key Responsibilities

Data Centre Hardware & Cabling Operations

Perform rack, stack, and installation of IT hardware (servers, network, and storage devices).
Install and remove copper and fibre cabling (Single-Mode, Multi-Mode).
Plan and execute cable routing, trunking, patch panel installations, and capacity upgrades.
Label all cabling and equipment in accordance with data centre standards.
Power up cabinets and IT devices following best practices and load balancing guidelines.

New Installations

Review and acknowledge work requests via DCRM within 24 hours.
Complete installations within agreed SLAs and business timelines.
Configure management interfaces (iLO / iDRAC).
Perform network connectivity testing, including ping tests.
Update all relevant systems (DCRM, DCTracks, HRS).
Coordinate with network, SAN, and customer teams during planning and execution.

Break / Fix & Incident Support

Troubleshoot and resolve hardware and cabling issues within SLA targets.
Replace hardware components such as NICs, SFPs, memory, and hard drives.
Join major incident (MIM) and outage bridges as required.
Maintain clear communication with incident bridge owners and stakeholders.
Provide timely updates and close tickets within defined resolution timelines.

Decommissioning & Asset Management

Execute decommissioning activities under approved change records.
Remove hardware, cabling, and patch cords end-to-end.
Prepare equipment for disposal in line with decommissioning and data destruction procedures.
Perform disk wiping, shredding, and disposal tracking (ADR / ERI).

Hardware Receiving & Inventory Control

Log all incoming and outgoing equipment in the Hardware Receiving System (HRS).
Track assets in DCTracks and ensure inventory accuracy.
Coordinate shipments, RMAs, and inter-site transfers.
Ensure all updates are completed within the same shift or within SLA timelines.

Facilities & Cross-Functional Support

Coordinate with facilities teams during power work and infrastructure changes.
Perform pre- and post-power checks on IT equipment.
Support cabinet placement, power requests, floor tile work, and cable tray installations.
Assist vendors and manage access to meet-me rooms and secured areas.

Compliance, Safety & Documentation

Follow all data centre policies, work rules, and change management procedures.
Maintain compliance with security, safety, and audit requirements.
Complete required training and background checks.
Ensure accurate documentation and system updates for all activities.

Skills & Technical Requirements

Hands-on experience in enterprise data centre operations.
Strong knowledge of copper and fibre cabling (SM, MM).
Experience with rack & stack, hardware installations, and break/fix repairs.
Familiarity with tools such as DCRM, DCTracks, HRS, or equivalent systems.
Ability to troubleshoot network connectivity and hardware faults.
Comfortable working in 24x7 shift-based environments.

Tools & Equipment

Proficient with hand tools for hardware and cabling installation.
Experience using fibre testing and troubleshooting equipment (1G / 10G / 100G).
Familiarity with portable cable labelling tools (e.g., Brady BMP series).

Work Environment & Schedule

Onsite role at critical data centre facilities.
Rotational shifts including nights, weekends, and on-call support.
Emergency and extended-hour support may be required during incidents or large projects.

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