Position Summary:

The project Manager is a high-impact business management position that will lead cross-functional initiatives across our Residential and Commercial Appraisal Management business. This role is responsible for driving projects from concept to execution, ensuring clear scope, alignment, structured delivery, risk management, and measurable outcomes. To Apply, please go to: https://recruiting.paylocity.com/recruiting/jobs/All/7e9cf1e8-2d82-4b46-8e60-37d3eeae5683/Nationwide-Property-Appraisal-Services

Key Responsibilities

The primary function of this role is to help manage Product Development delivery, Client Onboarding, Top Priority projects, and other large-scale projects as assigned, and in collaboration with Sr. Leadership and C-Suite executives as appropriate.

Project Leadership & Delivery

Lead operational and cross-functional projects from initiation through implementation using structured PM disciplines (scope, timeline, dependencies, owners, risks, and outcomes).
Develop project charters, project plans, implementation schedules, and stakeholder communication plans.
Facilitate working sessions, discovery meetings, and recurring status check-ins to drive action and accountability.
Proactively identify project risks, barriers, and resource constraints; elevate issues and propose solutions quickly.

Sales, Product Development and Marketing Growth Enablement

Partner with Sales and Product Development leadership to manage cross-functional initiatives that support revenue growth and client retention.
Lead planning and execution of projects such as:
Sales enablement process improvements (materials, workflows, handoffs)
CRM enhancements and reporting (e.g., pipeline tracking, lead flow, conversion metrics)
Client onboarding coordination and implementation readiness
Marketing campaign execution support, including timelines, deliverables, and stakeholder coordination
Ensure alignment between Sales/ Marketing initiatives and Operational readiness to support client commitments, service levels, and sustainable growth.
Drive visibility and accountability across Sales, Marketing, Operations, IT, Product and Compliance teams to ensure timely delivery of growth-related projects.

Reporting & Executive Visibility

Provide concise, executive-level project updates (milestones, risks, blockers, success measures).
Build dashboards and reporting rhythm to ensure projects stay visible, measurable, and on track using Monday.com.
Support executive planning cycles by defining initiative roadmaps and implementation approaches.

Cross-Functional Collaboration

Serve as the connector between Operations, Product, IT Development, and Compliance to ensure execution is aligned and scalable.
Partner with IT Product Development Manager to translate business needs into requirements and support testing, adoption, rollout readiness, and training coordination.
Ensure initiatives consider downstream impacts (client delivery, vendor workflows, compliance, reporting, and staffing).

Operational Process Improvement

Collaborate with COO to analyze workflows and operational processes to identify inefficiencies, service gaps, or compliance risk.
Drive continuous improvement initiatives focused on:
Turn Time and SLA performance
Quality Improvements resulting in reduction of rework
Client Expectation Improvements
Appraiser performance improvements
Cost-to-Serve Improvement /Reductions
Scaling Consistency and standardization across teams (Acquisition Integration)
Lead documentation of standard operating procedures (SOPs), handoffs, role clarity, and performance expectations.

Success Measures

Projects delivered on time with clearly documented scope, defined stakeholders, documented timelines, and measurable outcomes
Stronger alignment between growth initiatives and operational execution, ensuring scalability and service delivery consistency
Strong partnership with Product Development resulting in successful adoption across the organization
Reduced bottlenecks through clearer processes, role accountability, and decision rights
Increased leadership confidence due to improved project visibility, reporting cadence, and project follow-through
Improved cross-functional handoffs and readiness between Sales and Operations (including onboarding of new clients or new services processes)

Required Qualifications

3+ years of project management experience in a business/operations environment (non-technical PM acceptable).
Experience in one or more relevant sectors:
mortgage servicing or originations
real estate services
valuations/appraisal management
default/REO services
title/settlement services
financial services operations
Strong ability to manage complex initiatives with multiple stakeholders and competing priorities.
Experience building project plans, running meetings, tracking deliverables, and driving accountability.
Exceptional written and verbal communication skills with executive-level professionalism.
Strong business judgment, discretion, and ability to maintain confidentiality.

Preferred Qualifications

Strong Monday.com, Excel, Google Sheets experience (dashboards, tracking, reporting).
PMP certification, Lean/Six Sigma, or equivalent PM training.
Experience managing projects impacting systems/platforms and partnering with technology teams (requirements, UAT support, rollout readiness).
Experience within an AMC, valuation platform, lender operations, appraisal review, or collateral risk environment.
Working knowledge of Agile / hybrid delivery methods (helpful but not required).

Key Competencies

Ability to work independently
Engage with multiple departments and leadership to maintain project progress
Strong communication & interpersonal skills
Strong stakeholder management and influence without authority
Able to translate between executive vision and operational execution
Operational mindset with structured execution
Strong organization, prioritization, and project discipline
Calm under pressure; solution-oriented
High accountability, high integrity

Physical Requirements:

Prolonged periods of sitting (up to 7 hours) at a workstation operating a PC
Heavy data entry (a significant amount of typing on a keyboard and repetitive motion with a mouse)
Focusing/looking at a computer monitor for extended periods
Reading documents in print and electronically
Bending, twisting and stooping required on a regular basis
Use of a telephone to make and receive calls

Job Type: Full-time

Pay: $80,000.00 - $95,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Vision insurance

Work Location: Remote

Nationwide Property & Appraisal Services

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