Job Purpose:

We are looking for a motivated and customer-focused Specialist in IT systems to join our growing IT team. In this role, you will provide technical assistance and support to endusers for hardware, software, and network-related issues. This role will also help with the

implementation of the current Infrastructure-related projects and initiatives.

Responsibilities:

• Provide IT support via phone, email, Teams, or in-person for internal users.

• Troubleshoot and resolve issues related to Windows systems, common

applications, printers, network connectivity, and user accounts.

• Install, configure, and maintain desktops, laptops, and peripheral

equipment.

• Create and manage support tickets and track them to resolution using our ticketing

system.

• Assist with onboarding and offboarding of employees including hardware setup, account

provisioning, and access rights.

• Document technical procedures, resolutions, and knowledge base articles.

• Maintain inventory of IT assets and equipment.

• Ensure security best practices are followed on user devices.

• Assist with the Infrastructure related projects and initiatives.

Qualifications and Experience:

• College degree required.

• 3+ years of experience in IT Infrastructure / Systems.

• Experience working in banks or financial institutions preferred.

Skills Essential:

• Problem Analysis

• Advanced MS Office suite proficiency

• Ability to interact with people at all levels.

• Basic knowledge of the IT infrastructure and networking.

• Excellent communication skills.

National Bank of Kuwait

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