Job Title: Construction Office Manager & Lead Intake Coordinator

Company: Nailed It Builders Inc.
Location: Santa Clara, CA
Job Type: Full time, in office only
Schedule: Monday to Friday, 8:30 AM to 5:30 PM
Pay Range: $5,000 to $7,000 per month, based on experience, qualifications, and performance
Bonus: Performance based bonus opportunities may be available

About Nailed It Builders

Nailed It Builders Inc. is a complete design and build remodeling firm serving the Bay Area. We specialize in:

Kitchen remodels
Bathroom remodels
Full home remodels
Home additions
ADUs
Residential construction projects

We are looking for a serious, experienced, and long term team member to join our office in Santa Clara. This position is for someone with a strong background in residential construction, dispatching, production coordination, office management, and daily operations.

This is not a remote position. The selected candidate must work from our Santa Clara office Monday through Friday.

About the Role

The Construction Dispatcher, and Production Coordinator will help manage the daily flow of our office, lead intake, client communication, scheduling, project files, subcontractor coordination, vendor communication, payment tracking, and support for the CEO, project managers, and sales team.

This role requires someone who is organized, reliable, detail oriented, and experienced in residential construction. The right candidate must be able to manage multiple responsibilities, communicate professionally, and follow through without constant reminders.

We are only looking for candidates who are interested in a stable, long term position with our company.

Main Responsibilities

Answer company phone calls, texts, WhatsApp messages, and emails
Manage incoming leads and qualify potential clients
Book leads into the calendar and assign appointments to the correct project manager or salesperson
Manage daily scheduling using Gmail, Google Calendar, CRM systems, and Buildertrend
Support project managers with production coordination and daily follow ups
Communicate with clients, subcontractors, vendors, project managers, sales team members, and company leadership
Manage construction project files, including contracts, estimates, change orders, invoices, payments, subcontractor documents, vendor documents, insurance documents, and company records
Track project payments, client balances, vendor invoices, subcontractor information, and required documents
Assist with contracts, estimates, scopes of work, scheduling, and project communication
Help onboard and offboard employees, subcontractors, and vendors
Keep company files organized and saved in the correct systems
Support the CEO with daily tasks, reminders, follow ups, scheduling, and office coordination
Carry and manage the company phone as needed
Help keep the office organized, professional, and productive

Required Qualifications

Minimum 2 years of residential construction office experience is required
Dispatching experience is required
Experience working for a general contractor, remodeling company, residential construction company, or similar construction office is required
Must understand residential remodeling, construction scheduling, estimates, contracts, change orders, subcontractors, vendors, project managers, and production coordination
Must be comfortable answering phones and communicating with clients professionally
Must have experience using Gmail, Google Calendar, CRM systems, QuickBooks, ADP, and office software
Buildertrend experience is strongly preferred
Must know how to manage and organize construction project files, including payments, contracts, subcontractor information, vendor documents, project manager notes, sales information, and client records
Must be able to read and understand construction related estimates, contracts, scopes of work, and schedules
Must be organized, detail oriented, reliable, and able to follow through
Must be able to manage multiple tasks in a fast moving office environment
Must be able to work from our Santa Clara office daily
Must be able to work Monday through Friday from 8:30 AM to 5:30 PM
Must be able to reliably commute to Santa Clara, CA
Bilingual English and Spanish is a strong plus

Compensation and Benefits

Pay range is $5,000 to $7,000 per month, based on experience, qualifications, and performance
Performance based bonus opportunities may be available
At this time, the company does not offer company sponsored health insurance, dental insurance, vision insurance, or 401k
Legally required payroll benefits, sick leave, and employment protections will apply
No company vehicle is provided
Normal commuting expenses are not reimbursed

Who This Job Is For

This position is for someone with real residential construction office experience who wants to be part of a growing remodeling company.

This role is a good fit for someone who is responsible, organized, professional, loyal, and looking for a long term position.

The right candidate will know how to:

Manage leads
Answer phones
Book appointments
Coordinate schedules
Support production
Follow up with subcontractors
Manage project files
Track payments
Keep the office moving

Who This Job Is Not For

This job is not for someone looking for remote work
This job is not for someone without residential construction experience
This job is not for someone without dispatching experience
This job is not for someone who does not like phone calls, scheduling, follow ups, or client communication
This job is not for someone who needs constant reminders to complete tasks
This job is not for someone who cannot commute daily to Santa Clara

How to Apply

Please submit your resume and answer all screening questions.

Qualified candidates will be contacted for a phone interview, followed by an in person interview at our Santa Clara office.

We are looking for someone serious, experienced, reliable, and long term who can become an important part of our team.

Pay: $5,000.00 - $7,000.00 per month

Education:

High school or equivalent (Preferred)

Experience:

residential construction office experience is required: 2 years (Required)

License/Certification:

drivers license (Required)

Location:

Santa Clara, CA 95054 (Required)

Shift availability:

Day Shift (Required)

Ability to Commute:

Santa Clara, CA 95054 (Required)

Work Location: In person

Nailed it Builders

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