Purpose:

To manage and oversee the teams responsible for delivering NAB’s Infrastructure Operations including Midrange, Storage, DNS, Windows Compute, Virtulisation platforms, and Automation platforms
Responsible for managing the NAB and 3rd party teams to deliver exceptional ‘Run’ and ‘Build’ services for all in scope services.
Accountable for service outcomes, operational plans, financial budgets, and ensures services align to the agreements, and that resource unit consumption optimisation and capacity management occurs.
Responsible for proactively managing NAB hardware, software, and global agile model headcount reductions in line with cloud migrations, decommissioning programs, and automation of functions.
Actively review line of business to identify and deliver productivity initiatives to exceed our budget reduction targets. Partner with the Head of Infrastructure Delivery Services to provide actionable insights via data/reports that identify and track when these initiatives will be delivered and benefits realised.
Responsible for identifying where work can be automated to deliver headcount reductions or efficiencies. Provide regular reporting on these reviews, agreed next steps and timelines to execute.
The role is both a trusted & strategic advisor to the executive & mentor to the technology service teams
Proactively manage risk, meeting all policy and compliance requirements; perform controls; adhere to process/procedures pertinent to role; and escalate events, issues or breaches as they are identified (risk accountability forms part of all roles, as everyone is responsible for managing risk and compliance).

Essential capabilities:

Strategic and outcomes focused mindset
Excellent operational management
Aligns & Executes
Decisive with high decision Quality
Commercial Acumen
Stakeholder Management
Cultivates Innovation
Broad Infrastructure domain knowledge
Broad Cloud and automation knowledge

Other capabilities:

Develops and maintains a broad perspective; understands and considers issues in the context of overall business strategies
Ability to understand business/operational problems and translate to solution
Strong financial modelling and business case creation skills
Strong technical and business communication skills are essential
Ability to facilitate cross-platform collaboration

Experience:

20+ years of experience
Managing and delivering complex programs containing multiple streams.
Extensive experience in managing the operational delivery of vendors to NAB business units
Experience in developing business case justification and managing benefits realisation.
Building, leading and managing teams, including matrix team members
Contract & vendor management
Strong communication/relationship skills across the breadth of stakeholders including Senior Executive

Key Accountabilities:

Directly accountable for a team of Infrastructure engineers/consultants and vendor supplied resources.
Management of the commercial and operational performance of the teams, including 3rd party resources.
Develop and deliver on productivity initiatives to ensure alignment to financial requirements.
Support Vendor and 3rd party technology provider discussions, including Commercial and Performance forums.
Key interface between NAB Domains and vendor organisations, responsible for representing the broader NAB’s requirements and interests to partner organisations.
Operational/expenditure management of supported systems ensures service obligations are met within the budget envelope.
Leadership of team members including hiring, coaching, mentoring, developing and promoting resources.
Maintaining strong relationships with key stakeholders.

Key Performance Indicators:

Proactively manage risk, meeting all policy and compliance requirements; perform controls; adhere to process and procedures pertinent to role; and escalate events, issues or breaches as they are identified.
Cost Management - Oversee financials to ensure plan achievement and lead cost reduction via productivity initiatives/cost take out
Maximise automation leading to minimum manual involvement across Critical & Complex Platforms
All commercial and service obligations are met, with exceptions managed within acceptable timeframes.
Ability to demonstrate exceptional leadership and direction of diverse and matrix teams

Key Decisions:

Promote and improve the maturity of the engineering and operational practices across the in-scope landscape.
In collaboration with Infrastructure Architecture, make design and technology decisions related to the supported systems.
Drive delivery prioritisation and related decisions in line with Infrastructure, ET and business requirements.
Drive delivery prioritisation and related decisions in line with Infrastructure financial objectives and roadmap and committed business outcomes.

More focus on you:

We’re committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities

Join NAB India:

This is your chance to join NAB India and along with your experience and expertise to help shape an innovation driven organisation that focuses on making a positive impact in the lives of its customers, colleagues and communities

NAB

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Executive Director - Head of Infrastructure Operations