Who Are We?

Movemedical is the leading platform for advanced inventory management in the medical device industry. Our software transforms surgical planning, field inventory tracking, and supply chain coordination for some of the world’s largest med device manufacturers.

We're hiring an IT Systems Engineer to help scale and secure the systems that power our company. This is a high-impact, high-ownership role where you'll support daily IT operations, strengthen our security posture, and contribute to key infrastructure and automation initiatives. You’ll work across the entire organization, enabling employees to do their jobs efficiently while ensuring our systems and data remain secure and compliant.

This role is ideal for someone who enjoys variety, responsibility, and solving real-world problems. You won’t just maintain systems; you’ll help improve them, automate them, and shape how IT operates as we grow.

We hire smart, tenacious people and give them the mentorship and opportunities they need to grow as team members and leaders. Our development process is built for remote teams and facilitates communication and trust. As a small company with big ambitions, we see and recognize the impact of every person on our team.

We are team-oriented and want each other to be successful; we pull together to accomplish our goals. Glassdoor gives us a 4.3/5.0 and Inc. put us on its Best Places to Work Editor's List in 2019.

Who Are You?

You’ve worked in IT long enough to understand how systems, users, and security intersect. You’re comfortable handling support requests, managing access, and troubleshooting issues, but you’re also curious about how things could work better.

You don’t just close tickets; you think about patterns, improvements, and automation opportunities. You understand that small details (like proper documentation or access controls) can have major consequences, especially in regulated environments.

You’re someone who asks questions when something doesn’t look right, and you’re comfortable balancing speed, security, and good judgment.

You’re energized by a role where no two days are the same. You’re comfortable with ambiguity, responsive when things break, and motivated by helping others stay productive.

You use AI as a productivity tool, not a shortcut, and you’re open to applying it in practical ways across IT workflows.

You collaborate naturally, take ownership seriously, and thrive in a lean, remote-first team.

What We're Looking For

This section outlines the key qualifications, experiences, and skills required for success in the role. It should include both hard skills (e.g., technical expertise, relevant tools, years of experience) and soft skills (e.g., leadership style, collaboration, strategic thinking). This isn't meant to be an exhaustive, rigid list — it's a focused, realistic snapshot of what a qualified candidate looks like. Candidates should be able to quickly assess whether they align with the expectations. This section also helps create alignment with internal stakeholders by clearly defining the profile we're hiring for.

What You'll Do

Answer incoming voice calls/chats and facilitate handling of queries
Execute elements of our staff onboarding/offboarding process, including hardware provisioning and return
Provide internal end-user computer support, including facilitating device repair/replacement
Regularly review and research security alerts and events
Facilitate implementation of IT security and business technology improvements
Provide 24x7 operations support (including InfoSec response and emergency access management) for critical business services as part of an on-call rotation
Establish and maintain user accounts, profiles, access privileges and security
Utilize AI technologies to both facilitate team operational success and to empower productivity throughout the organization
Collaborate on major IT projects, including performance/security enhancements and integration of external services with existing systems
Contribute to the regular execution of IT compliance and security processes
Manage SaaS providers and support tools used to run the business
Comply with and evangelize established information security policies, procedures, and practices established by the organization with respect to the security and protection of sensitive or confidential information
This role may require access to systems or data that contain Personally Identifiable Information (PII) and/or Protected Health Information (PHI) in accordance with applicable privacy and security policies.

What skills and experience do we expect you to have?

2+ years of IT experience including: security, compliance, SaaS service management, and networking. Experience in regulated environments (e.g., SOC 2 or HIPAA compliant) is a major plus.
Technology – collaboration/email SaaS (M365 preferred), SSO (Okta preferred), Atlassian Suite (Confluence/JIRA/Opsgenie), Cloud IaaS (AWS preferred), SIEM, AI tools, endpoint device management, desktop operating systems (macOS preferred), service integration development and management, telephony/voice services
Strong troubleshooting skills across systems, users, and integrations
Experience working in structured or process-driven environments (compliance exposure is a plus)
Ability to document work clearly and maintain accurate records
Comfort using AI tools to support workflows, troubleshooting, or documentation
Soft skills – Fast learner, no ego, thorough, seeks to understand new things, passionate about the business running smoothly, and communicates often. Comfortable working in an organization with deep SMEs. Talented at troubleshooting and passionate about documentation. Consistent, high quality execution. Customer service mindset.

Nice-to-haves

Security certifications (e.g., Security+, CISSP)
Automation experience (scripts, integrations, workflow tools)
Experience working in startups or small teams with broad responsibilities
Exposure to AI-driven automation or workflow optimization

What Character Traits Do We Value?

Hungry – You own problems and push beyond expectations without being asked

Humble – You value team success over ego and foster shared wins

Strong – You are self-aware, coachable, and willing to engage in hard conversations

What Do We Offer?

Great People: Join a team of hungry, humble, and strong problem solvers dedicated to impacting patient lives around the world.

Benefits: Healthcare (Medical, Dental, Vision), Wellness Programs, 401k, Flexible PTO

Remote-first Culture: Featured in Inc.'s Best Places to Work Editor's List with a 4.3/5.0 Glassdoor score

Other Perks: Stipends for fitness activities, snacks, and your at-home workspace

At Movemedical, your base pay is one part of your total compensation package. The salary range is expected to be $82,500 - $95,000 for this position and will vary based on your qualifications and job-related experience level.

NOTE: Please be aware that while this position offers the flexibility of remote work, we are only considering applications from candidates who are located in the United States.

Movemedical

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