Our client is looking for a sharp, service-oriented Level 1/2 Support Engineer to join their IT team on a contract-to-hire basis — starting at 24 hours per week with a clear path to full-time for the right person.

This isn't a call-center help desk role. You'll be hands-on with Microsoft infrastructure, supporting real users — including executives who expect fast, discreet, and polished service. If you thrive under pressure, take pride in getting things right, and want to grow into a permanent IT role, we'd love to talk.

What you'll do

Provide Tier 1 & 2 support for Windows 10/11, Microsoft 365 (Outlook, Teams, SharePoint, OneDrive), and general hardware/software issues
Deliver white-glove, executive-level support — calm, professional, and proactive for VIP and C-suite stakeholders
Manage users, groups, and GPOs in Active Directory; support domain controllers and basic Windows Server tasks
Administer Microsoft 365 and Intune — device enrollment, compliance policies, app deployment, and conditional access
Set up and troubleshoot AV systems, conference room tech, and video conferencing (Teams Rooms, Zoom Rooms)
Support printers and multifunction devices — driver installs, troubleshooting, and vendor coordination
Provide live event support for town halls, executive meetings, and all-hands

What we're looking for

3+ years in a desktop/help desk support role in a corporate environment
Strong hands-on experience with Windows 10/11, Active Directory, and Microsoft 365
Working knowledge of Microsoft Intune and device management
Comfortable supporting domain controllers and basic server administration
Experience with conference room AV and video conferencing platforms
Excellent interpersonal skills — especially with demanding or executive-level users
Able to prioritize, stay composed, and work independently under pressure

Nice to have

★ Background in financial services (banking, asset management, insurance, fintech) — highly valued
CompTIA A+, Network+, or Microsoft certifications (MD-102, MS-900, AZ-900)
Experience with ITSM tools (ServiceNow, Jira Service Management, Freshservice)
Familiarity with Azure AD / Entra ID and hybrid identity environments

The details

📍 On-site required — this role supports in-person AV, print, and executive users
🕐 24 hours/week to start, with a structured path to full-time
💼 Contract-to-hire — we use the contract period to find the right long-term fit

Mission Staffing

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