Job Details

Description

Main accountabilities include:

Strategic Leadership & Operations

Develop and execute multi-station/regional strategies for ground handling services to align with corporate objectives, drive growth, profitability, and service excellence.

Oversee day-to-day and long-term operational performance, including resource allocation (staffing, equipment/GSE), process optimization, and service delivery for passenger services, ramp, baggage, cleaning, and cargo.
Monitor and analyze key performance indicators (KPIs) such as on-time performance, mishandled baggage rates, turnaround times, productivity, and customer satisfaction scores.
Identify and implement continuous improvement initiatives, standardization of best practices, and innovation in operations.
Lead the regional commercial agenda, proactively identifying opportunities to expand service scope, increase service density, and deliver additional solutions across the airports within the region.

Financial & Business Management

Hold full P&L accountability for the region, including budgeting, forecasting, cost control (especially labor and equipment), revenue optimization, and margin improvement.
Support contract negotiations, renewals, expansions, and new business development with airlines and airport authorities.
Drive efficiency in labor management, staffing models, overtime control, and equipment utilization.

Safety, Compliance & Quality

Champion a strong safety-first culture and ensure full compliance with FAA, TSA, DOT, OSHA, IATA, local airport authority, and other regulatory requirements (including security, hazardous materials, and environmental standards).
Oversee audits, inspections, incident investigations, and corrective action plans.
Maintain certifications, training programs, and risk management protocols across all stations.

Team Leadership & Development

Provide executive direction to Regional Managers, Station Managers, and operational teams; mentor and develop talent.
Foster a high-performance, inclusive culture with focus on employee engagement, diversity, and succession planning.
Handle complex employee relations, labour relations (where applicable), and union matters.

Stakeholder & Customer Relations

Serve as the senior executive liaison with airline customers, airport authorities, regulators, and vendors.
Manage customer escalations, performance reviews, and relationship-building to ensure high satisfaction and contract retention.
Represent the organization in industry forums, audits, and critical incidents.

Safety, Security and Compliance

All employees have a responsibility and duty while at work to:

Take reasonable care for the health and safety of themselves and of others who may be affected by their actions or omissions whilst at work.
Fully versed in International Aviation Safety and Security standards and passionate about promoting them within the organization.
Co-operate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.
Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, safety, or welfare reasons.
Inform their manager / supervisor of any work situation, equipment or activity that represents a serious or immediate danger to health and safety.
Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in this manual.
Carry out work in accordance with information and training provided and any specific workplace health and safety rules or procedures.
Fully understand the company health and safety policy.
Attend training courses as may be arranged by the Company.

Education

Qualifications and Experience

Bachelor’s degree in Aviation Management, Business Administration, Logistics, or a related field (Master’s or MBA preferred).

Experience

10+ years of progressive leadership in aviation ground handling, ramp services, or airport operations, with at least 5-7 years at a regional or multi-station executive level. Proven P&L responsibility for large-scale operations.
Strong background with ground service equipment (GSE), IATA standards, AHM/IGOM, and airline/airport contracts.
Experience managing large unionized or diverse workforces in a 24/7 operational environment.

Menzies Aviation LATAM

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