Role: Operations Associate, Logistics

Location: New York City (LIC Office)

Reports to: General Manager

Comp Range: $60,000 – 65,000/year (non-exempt) ($28.85-31.25/hour)

Role Overview

The Operations Associate, Logistics supports Manic Panic’s daily operational and fulfillment workflows across retail, e-commerce, international, and B2B channels. This role is responsible for accurate order entry, invoicing, fulfillment coordination, and cross-department communication to ensure a smooth and efficient flow of products from warehouse to customer.

The ideal candidate is detail-oriented, highly organized, and able to work in a fast-paced environment with multiple systems and stakeholders.

Key Responsibilities

Order Fulfillment & Warehouse Coordination
Oversee Shopify order fulfillment from the Long Island City warehouse, including coordination of picking, packing, and shipment.
Oversee picking, packing, and shipping of customer service orders (via Wrike), PR/marketing shipments, and sample orders.
Manage Depop account listings, order processing, and fulfillment.
Assisting with marketing/PR order fulfilment & shipping
Assisting with maintaining and organizing office inventory
Order Entry, Invoicing & Systems Management
Enter and invoice key domestic retailer orders in QuickBooks.
Create LOS (loss of sale) estimates for major domestic customers when shortships occur.
Export domestic retail orders from EDI platforms for entry into QuickBooks Enterprise and reconcile invoicing between systems.
Enter international orders into Neele-Vat and invoice orders in QuickBooks once shipped.
Enter B2B wholesale orders into Extensiv and invoice orders in QuickBooks once shipped.
Maintain accuracy across all order-entry systems
Cross-Functional Coordination & Vendor Communication
Communicate regularly with internal departments (Accounting, Sales, Customer Service, Marketing) to ensure order accuracy and timely invoicing.
Collaborate with external vendors, freight partners, and warehouse teams to resolve issues, clarify details, and flag discrepancies as they arise.
Support operational alignment around order timelines, shipping requirements, and customer expectations.
Tracking, Reporting & Documentation
Update the open orders sheet daily to reflect status, shipment timing, and outstanding needs.
Document shortships, substitutions, or any other order changes accurately and promptly.
Maintain organized records for all domestic, international, B2B, and e-commerce shipments.
Monitoring inbound and outbound shipment tracking for inventory and wholesale customer orders (I.E watching the tracking of shipments I book and flagging any issues / delays)
Other projects as assigned

Qualifications

1-3 years of experience in operations, logistics, order management, or a related field.
Strong attention to detail and accuracy, especially in high-volume environments.
Ability to work independently and collaboratively across teams.
Excellent organizational and time management skills with the ability to manage multiple priorities.
Strong communication skills; comfortable interacting with internal teams and external partners.
Experience with any of the following systems is a plus but not required:
Quickbooks
Shopify
EDI platforms
Extensiv
Wrike
Proficiency in Microsoft Excel and Google Sheets.
Must be based in the New York City metro area.

Compensation & Benefits

Competitive salary + performance-based bonus
Health, dental, vision
Paid time off & holidays
Brand product allowance
Opportunities for domestic and international travel

About Manic Panic

Manic Panic is the original, iconic creator of vivid and expressive hair color. For nearly five decades, we’ve defined alternative beauty culture through bold creativity, cruelty-free products, and a lifestyle rooted in self-expression. Today, Manic Panic is a global brand sold in 40+ countries and continues to expand its reach across retail, professional, and international markets.

This description of essential functions shall not be considered an exclusive listing of job duties required for this position. This list may change from time to time consistent with Manic Panic’s needs. Manic Panic is committed to providing reasonable accommodations to an employee with a physical or mental disability so that they can perform the essential functions of their job as long as such accommodation does not create an undue hardship.

Manic Panic is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Manic Panic NYC, Inc

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