The Disaster Case Manager supports the long-term recovery efforts in areas affected by natural
disasters across both the Carolinas’ by providing direct case management to individuals and
families.

Must be able to attend occasional meetings in Upstate South Carolina.

Essential Functions:
1. Deliver individualized disaster case management services to survivors.
2. Conduct survivor intake, needs assessments, recovery planning, and resource
coordination.
3. Work in collaboration with local Long Term Recovery Groups (LTRG) and other partner
agencies to ensure a coordinated, survivor-centered approach.
4. Attend LTRG meetings and other coordination calls as required.
5. Accurately document case progress and outcomes following Lutheran Services Carolinas
and LTRG protocols.
6. Responsible for case documentation and data sharing in SharePoint.
7. Other duties as assigned by supervisor.

Education: Bachelor’s degree preferred or high school diploma.

Experience: If education level is high school, must have 1-2 years of relevant
experience in case management or field work; experience with disaster response case
management is preferred. Familiarity with disaster recovery resources, community-based
services, or previous nonprofit work is a plus.

Specific skills/abilities: Strong interpersonal, communication, and organizational skills.
Computer literate and knowledge of Microsoft Office products (Word, Excel, Power
Point). Ability to work in a flexible, fast-paced, and community-focused environment.
Possess sensitivity to the service population’s cultural and socio-economic
characteristics. Have experience working with the local long-term recovery group.

Specialized knowledge, licenses, etc.: Driver’s License with acceptable motor vehicle
record.

Lutheran Services Carolinas

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DISASTER CASE MANAGER