About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Sr. Technical Project Manager is the single point of contact for non-routine to moderately complex installation projects for communication networks. The position reports to the Manager Federal Programs and is an integral part of the Government Programs Project Management Office (GPPMO). The Sr. Technical Project Manager works with a team of Technical Project Managers and Coordinator Technical Projects staff and is accountable for meeting contractual performance criteria and due dates during service delivery, and successful overall project completion. The position will also be responsible for the tracking of US government accountable property, via both electronic tracking and visits to sites to confirm location of the materials. The role will require the submission of reports to the customer, along with weekly and monthly status updates to teh customer on accountable metrics. The candidate will be the identified as the Responsibility Officer for the program with the customer.

The Main Responsibilities

Coordinate activities in support of program managers and teams that support the design, installation and maintenance of services
Track and monitor projects from initiation through completion
Prepare deliverables (e.g., status reports to Government, order information, open issues) - Responsible for inventory and tracking of accountable property items for reporting
Analyze contracts, product and service descriptions, and network technical requirements to identify parameters required to initiate service order processing and project implementation
Work directly with Government representatives, engineers and program manager to develop scope of work, timeline, communication plan and all pertinent aspect of comprehensive project management
Ensure Government commitments and expectations, and project deliverable requirements are met
Promote project management and industry best practices to enhance project success and customer satisfaction
Direct on-time implementation of products and evaluate and maintain progress
Manage resources and processes, and resolve issues to ensure timely delivery
Control installation activities through scope verification, changes, and performance measurements
Monitor progress to ensure critical project targets are met
Identify and anticipate failures and delays based on lessons learned and previous experience
Engage appropriate resources to troubleshoot and isolate problems, and develop new procedures if required
Make recommendations to improve efficiency (schedule and cost)
Evaluate performance measures and direct corrective actions
Develop solutions to meet project milestones
Recognize risks and implement corrective actions to ensure compliance with customer service and contractual expectations
Notify the Customer of work completion and obtain acceptance of final deliverables, services, and products provided
Ensure final documents are complete and delivered as required by the contract
Solicit feedback from customer to determine customer satisfaction (perception of service quality and effectiveness)
Review and update forecast budgets for program and project related activities
Manage program and project related invoices
Prepare quotes based on pre-established or contract rates
Ensure services are completed and billed according to contractual obligations
Conduct review for completeness and accuracy of services provided and charges listed
Reviews management document deliverables for clarity and completeness
Understanding of communications products and services, Government contracting and Federal Acquisition Regulations (FAR), and contract terms and conditions required
Proficiency using Microsoft Office applications (Excel, Word, Outlook, SharePoint, Project and PowerPoint) required
Good communication, organizational, and problem solving skills
Good analytical and inductive reasoning skills (ability to develop solutions and recommendations)
Work in a team environment
Some travel may be required

What We Look For in a Candidate

Minimum Qualifications

Bachelor’s degree or equivalent experience in project management, technical management, business management, communications, engineering, or related discipline
Minimum two years of experience; or minimum five years of professional work experience
General experience includes: customer service, project management, network service, and provisioning
US Citizenship required
Candidiate must have hold a clearance with the US Government, at the Top Secret/SCI level, with an active Polygraph.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$91,266 - $121,688 in these states: VA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

#LI-Onsite

Requisition #: 340915

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Lumen Technologies

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