About The Lucas Museum Of Narrative Art

Opening in September 2026, the Lucas Museum of Narrative Art is dedicated to illustrated storytelling. Founded by George Lucas and Mellody Hobson, the museum’s collection features works by artists including Norman Rockwell, Kadir Nelson, Jessie Willcox Smith, N. C. Wyeth, Beatrix Potter, Judith F. Baca, Frida Kahlo, and Maxfield Parrish; as well as comic art legends such as Winsor McCay, Jack Kirby, Frank Frazetta, Alison Bechdel, Chris Ware, and R. Crumb; and photographers Gordon Parks, Henri Cartier-Bresson, and Dorothea Lange. The Museum also houses the Lucas Archives, containing models, props, concept art, and costumes from Lucas’s filmmaking career.

Designed by Ma Yansong of MAD with a landscape by Mia Lehrer of Studio-MLA, the Museum is in Exposition Park, Los Angeles, on an 11-acre campus that includes new green space and a 300,000-square-foot building with galleries, two theaters, a library, restaurant, café, retail store, and community spaces. 

Position Summary

The Lucas Museum of Narrative Art Loading Dock Operations is a division within the larger Lucas Museum of Narrative Art Facilities Department portfolio. The Facilities Department, in alignment with the Museum’s Strategic Priorities, places a sharp focus on operational excellence. The Facilities Department’s goal is to provide facilities maintenance and ancillary services in accordance with the wider mission of the museum and commensurate with the stature and reputation of the Lucas Museum landmark facility and brand. The Loading Dock Manager plays a key role in achieving this objective.

Reporting to the museum’s facilities director, the loading dock manager oversees the daily operations of each of the museum’s two loading docks, ensuring the safe, secure, efficient, and timely movement of inbound and outbound shipments, preparing weekly schedules, maintaining exceptional standards of customer service and ensuring all spaces are impeccably clean. The loading dock manager is responsible for collaborating with museum Security to ensure strict adherence to the museum’s security plan and museum departments to optimize workflows and minimize delays and damage.

On a strategic level, the loading dock manager will work across departments in pursuit of continuous process improvement, building on data, experimentation, and engagement with Security, museum departments, Expo Park colleagues, and delivery service providers.

Responsibilities

Dock Operations Management:
Oversee daily loading dock operations, including scheduling deliveries and shipments, scheduling and allocating dock space, and coordinating with museum departments and delivery service providers
Inspect incoming and outgoing shipments for accuracy, damage, and proper documentation
Maintain accurate shipping and receiving records, ensure all loading and unloading activities are conducted efficiently, safely, and in compliance with museum policies and industry standards
Maintain a clean, organized, and secure loading dock area, inspect equipment including levelers, doors, forklifts etc. and promptly report needed repairs
Coordinates closely with museum departments to ensure the safe and secure transport of the museum collection and loaned artworks to and from the loading dock, ensuring adherence to specialized art handling protocols, and using appropriate equipment and materials
Implement performance improvement processes to continually monitor and improve KPIs including reducing wait times and product damage, and optimizing throughput
Manages tracking of inbound artworks and other materials passing through the loading dock to their final destination
Security & Safety:
Collaborate with Museum Security department to ensure loading dock security protocols are integrated with the overall museum security plan, including monitoring surveillance equipment and responding to incidents
Maintain compliance with applicable safety regulations and protocols, including Cal-OSHA and museum-specific guidelines, provide training and enforce safe work practices
Collaboration and Communication:
Work closely with curators, registrars, exhibition designers, and other museum staff to coordinate logistics and meet exhibition timelines
Maintain clear and timely communication with museum departments, transportation companies, vendors, and other external partners to ensure smooth operations
Resolve any issues or discrepancies related to shipments or deliveries in a timely and professional manner
Attend meetings as required to communicate updates, address concerns, and participate in planning processes

CORE COMPETENCIES

Analytical Rigor: Simplifies complex problems by using critical thinking to evaluate problems, gathering information, incorporating multiple perspectives, understanding causes, and identifying best-possible solutions. Invests time in planning, discovery, and reflection to drive better decisions and more efficient implementations. Adopts an audience-centric approach, understanding the needs of the audience and incorporating them, as appropriate, into the decision.
Courageous Communication: Intentionally works well with others both on the team and cross-functionally to achieve individual, team, department, or organizational goals. Values diverse input and working with others as a way to achieve the best output possible.
Collaborative Excellence: Displays courage when handling difficult conversations and genuinely and intentionally communicates. Relays key messages effectively, targeted to specific audiences. Identifies others' communication styles and perspectives, adjusting language and approach accordingly. Employs active listening to understand, rather than reply. Asks for, integrates, and values feedback from team, peers, and leaders.
Adaptive Resilience: Thrives and grows in a rapidly changing and complex environment. Displays flexibility, activates networks, and adopts a continuous growth mindset to learn from mistakes and bounce back from adversity.
Inclusive Interaction: Actively contributes to an environment in which all employees feel a sense of belonging, valued for their differences and empowered to participate and contribute freely.
Building Trust & Relationship Management
Accountable Ownership and clearly shares information and the "why" behind decisions.
Asks for and values the opinions of others. Displays empathy when listening.
Acknowledges when trust has been broken and focuses on rebuilding.
Relates comfortably with people across levels, functions, cultures, and geographies. Identifies interpersonal and group dynamics and reacts effectively.
Accountable Ownership
Takes ownership of outcomes, positive or negative, without blaming others within the team or cross-functionally.
Recognizes when they are not approaching a situation with accountability but instead with a blame mindset.
Takes accountability for assigned tasks and executes on deliverables in a timely manner.
Strategic Alignment & Execution
Contributes to the organization by understanding and aligning actions with the organization's goals, core functions, needs, and values.
Seeks out and incorporates multiple perspectives, experiences, and industry trends to develop a holistic perspective. Operationalizes ideas within the business model.
Displays critical thinking when faced with a challenge by asking probing questions and looking for connections.

Qualifications

5-7 years of proven experience in dock or warehouse management, preferably in a museum, gallery, or high-security environment
Experience operating and maintaining material handling equipment, such as forklifts and pallet jacks, and holding a valid forklift certificate
Excellent organizational, communication, and interpersonal skills
Ability to work independently and as part of a team, demonstrating strong leadership and interpersonal skills
Proficient in using relevant computer software, including warehouse management systems and inventory control software
High school diploma or GED required, bachelor's degree in logistics, supply chain management, museum studies, or related field preferred
Strong understanding of logistics operations and shipping/receiving processes
Ability to lift up to 50 lbs. and work in fast-paced, physically demanding environments
Demonstrated commitment to Diversity, Equity, Inclusion, Accessibility, and Belonging in hiring, staffing, management, training, and leaderships practices
Strong organizational and problem-solving skills
Ability to work independently and as part of a team
Ability to work under pressure and meet deadlines
Ability to work a flexible schedule, including weekends and evenings, as required
Multi-language fluency preferred.
Preferred Skills:
Bilingual (e.g., English/Spanish) is a plus
Knowledge of DOT, Cal-OSHA, and HAZMAT regulations
Knowledge of museum art handling best practices and security protocols
Physical demands and work environment:
Lift and move heavy objects (up to 50 lbs.) and operate material handling equipment
Standing, walking, and performing physical tasks for extended periods
Work in a loading dock environment, which may include exposure to temperature extremes and potential hazards associated with machinery
Willingness to wear required personal protective equipment (PPE) as necessary

#Bilingual #DOT #Cal-OSHA #Hazmat #Museum #Art #Gallery #Forklift #Security #LoadingDock #Manager

$95,000 - $107,000 a year

EQUAL OPPORTUNITY AND OUR COMMITMENT TO DEAIB

The Lucas Museum of Narrative Art embraces diversity and equal opportunity. We are committed to building a team that represents and supports a variety of backgrounds and perspectives. The Lucas Museum fosters a work environment that is free of discrimination and harassment, whether based on race, national origin, gender, gender expression, religion, ethnic background, age, disability, marital status, sexual orientation, or any other criterion prohibited by applicable federal, state, or local laws. We believe that diversity and inclusion among our team is critical to our success, and we seek to recruit, develop, and retain the best qualified people from a diverse candidate pool. Applications from traditionally underrepresented communities are encouraged.

The statements in this description represent typical elements, criteria, and general work performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the job.

The Lucas Museum of Narrative Art is dedicated to the art of illustrated stories. Our mission is to inspire and connect people through the exploration of visual stories and their influences in society.

VALUES

Our internal and external practices are shaped by the following beliefs and behaviors.

People First: We meet people wherever they are (physically, intellectually, emotionally). Our inclusive practice connects who people are and what they find emotional in works of art.

Inspired: We believe that art can move you to feel, think, reflect, and act.

Collaborative: We believe that nimble thinking and working together yield exponential results.

STRATEGIC PRIORITIES

Narrative Art

Amplify the social impact of storytelling and illustration.

Community

Connect to a broad and diverse public.

Operational Excellence

Create a healthy and durable institution.

All staff at the Lucas Museum of Narrative Art lead through a deep commitment to diversity, equity, and inclusion, both within the Museum and with the communities that we serve.

Salary and titles will be assigned commensurate to the successful candidates’ education and experience. An attractive compensation package will be offered to the successful candidate(s).

Pursuant to the Lucas Museum of Narrative Art’s COVID-19 Mandatory Vaccination Policy, the museum requires all new hires to provide proof of COVID-19 vaccination as a condition of employment absent an approved medical and/or religious exemption. Upon hire, all new hires will receive detailed instructions on complying with this policy. Federal, state, or local public health directives may impose additional requirements.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Lucas Museum of Narrative Art

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