The Los Angeles Homeless Services Authority (LAHSA) seeks motivated professionals who want to use their talents and skills to make a difference. Our 750+ FTE staff are adaptive problem solvers and passionate about enriching people’s lives. If you are mission-driven, dedicated to superior service and support, and can diligently work independently and in a collaborative environment, join our team. LAHSA is leading the fight to end homelessness in LA County. Here, not only would your work have a real impact on the community, but we also offer a comprehensive and competitive benefits package.

Created in 1993, LAHSA is a joint powers authority of the city and county of Los Angeles. As the lead agency in the HUD-funded Los Angeles Continuum of Care, we coordinate and manage over $800 million annually in federal, state, county, and city funds for programs providing shelter, housing, and services to people experiencing homelessness.

The Resident Monitor Team Member will play a pivotal role in the Los Angeles Homeless Services Authority (LAHSA) Centralized Unit Acquisitions strategy, ensuring the safety and well-being of residents in master leased multifamily buildings. Resident and Property Support Staff will oversee the on-site support services aimed at fostering a safe, positive, and sustainable living environment for all residents, utilizing Trauma-Informed, Harm Reduction, Low-Barrier, and Housing First best practices.

Note: This position is funded through June 30,2026. Continuation of employment will be contingent upon funding availability.

The functions listed below are intended to describe the general nature and level of work being performed and are not to be interpreted as an exhaustive list of responsibilities.

Essential Job Functions

Safety and Security Oversight:
- Monitor and ensure the safety and security of the master leased premises, staff, guests, and residents.
- Conduct regular patrols and inspections of the property to identify and report any safety hazards or maintenance issues.
- Monitor surveillance cameras and fire alarm systems to ensure the security of the premises.
- Implement and manage a comprehensive entry and exit policy, including a sign-in/out procedure for all visitors and personnel.
Patrol and Inspections:
- Conduct regularly scheduled patrols of the premises, covering common areas, offices, bike rooms, delivery areas, parking lots, exterior perimeters, and access points.
- Perform daily inspections to identify and report safety hazards, plumbing issues, HVAC problems, structural damage, appliance functionality, and ground maintenance concerns.
Resident Support Services:
- Provide 24/7 on-site support to residents, addressing their needs and ensuring compliance with program guidelines and policies.
- Conduct weekly wellness checks and facilitate access to community resources, life skills training, and other necessary support services.
- Assist residents with the enrollment and move-in process, including coordination with property management.
Reporting, Data Management, and Communication:
- Complete Activity Reports for reportable incidents by end of work shift
- Prepare and submit weekly reports detailing incidents, support provided, maintenance requests, and resident progress.
- Utilize the Homeless Management Information System (HMIS) for tracking case management support, services provided, and recording documents for participants
- Immediately report any safety hazards, maintenance issues, or security concerns to property management or appropriate vendors/emergency responders.
- Document and maintain records of all inspections, incidents, and maintenance needs.
Collaboration and Coordination:
- Work closely with LAHSA, property management, and various stakeholders to ensure comprehensive support for residents.
- Participate in cross-agency coordination meetings, trainings, and case conferences.
Crisis Management:
- Provide trauma-informed crisis intervention and conflict de-escalation as needed.
- Develop and implement emergency response plans for various potential crises affecting residents.
Property Support:
- Maintain cleanliness in common areas, including lobbies, hallways, and restrooms.
- Perform light cleaning tasks such as dusting, sweeping, mopping, and taking out the trash.
- Ensure that common areas are stocked with necessary supplies (e.g., paper towels, soap).
- Monitor the condition of the property, including lighting, common areas, water damage, mold, and general cleanliness.
- Assist in coordinating necessary repairs or maintenance with property management and service providers.
- Perform other duties as assigned

Knowledge, Skills & Abilities

Ability to work independently and as part of a team.
Strong organizational and time management skills.
Capacity to handle crisis situations with composure.
Knowledge of community resources and support services that are available to residents.
Ability to provide non-violent crisis intervention.

Training & Experience

Experience working with homeless populations or in supportive housing environments.
Strong interpersonal communication skills, with the ability to engage effectively with diverse populations.
Proficient in data entry and reporting using HMIS or similar systems.

Any combination of extensive and applicable work experience and educational credentials to perform the above duties successfully.

Preferred Qualifications

Knowledge of Trauma-Informed Care, Harm Reduction, and Housing First principles.
Certification in CPR/First Aid and Narcan administration preferred.

Working Conditions

This position may require you to be temporarily assigned at Master Leased/Service Provider sites across the city/county in an effort to support system flow and oversite of facilities.
This role may involve exposure to outdoor conditions and various maintenance environments.
This position requires you to work irregular hours including nights, weekends, and holidays, and during disaster and emergency events to ensure coverage 24/7.

Work Schedule

First Shift: 7:00 a.m. to 3:30 p.m.
Second Shift: 3:00 p.m. to 11:30 p.m.
Third Shift: 11:00 p.m. to 7:30 a.m.

Note: This position is funded through June 30,2026. Continuation of employment will be contingent upon funding availability.

Schedule: The Chief Executive Officer or designee may change the schedule of positions between hybrid and onsite, as necessary to accomplish LAHSA's business needs.

Residency Requirement: This position requires the employee to reside within the State of California. Proof of residency may be requested as part of the onboarding process to ensure compliance with organizational and operational requirements.

Applicants may make a reasonable accommodation request for this job by calling the Human Resources Department at (213) 683-3333; or via email at humanresources@lahsa.org.

We are an Equal Opportunity / E-Verify Employer

We want to support all staff in reaching their personal and professional goals. Working for LAHSA has many benefits. Join our LAHSA team!

Medical Insurance
LAHSA pays a portion of the premiums for medical for all full-time employees and their dependents. Employees are responsible for the difference in the premiums through automatic bi-monthly payroll deductions.

Medical plans are administered through ADP Workforce. The following are enrollment options:

Medical
HMO/PPO: Kaiser Permanente, Aetna

Dental Insurance
LAHSA pays a portion of the premiums for selected dental benefits for all full-time employees and their dependents. Employees are responsible for the difference in the premiums through automatic bi-monthly payroll deductions.
Dental plans are administered through ADP Workforce. The following are enrollment options:

Dental
HMO/PPO: Guardian Dental

VSP Vision Plan
LAHSA offers this voluntary comprehensive vision plan to all full-time employees through ADP Workforce. It includes yearly comprehensive exams, lenses, frames and contact lenses. All premiums are pre-taxed and paid 100% by the employee through automatic bi-monthly payroll deductions.

AFLAC Supplemental Insurance
LAHSA offers this voluntary supplemental insurance to all full-time employees. Plan options include personal accident, personal cancer indemnity, personal short-term disability, and personal life insurance plans. Most premiums are pre taxed and paid 100% by the employee through automatic bi-monthly payroll deductions.

ADP Flexible Spending Accounts
LAHSA offers employees this voluntary flexible spending account plan through ADP Workforce. Employees may elect to participate in dependent care or health care expense accounts. All premiums are pre-taxed and paid 100% by the employee through automatic bimonthly payroll deductions.

Life Insurance
LAHSA pays 100% of the premium for $50,000 basic life insurance coverage through ADP.

Voluntary Group Life Insurance
LAHSA offers employees this voluntary group life insurance through Lincoln Financial. Employees may elect to participate in dependent care or health care expense accounts. All premiums are pre-taxed and paid 100% by the employee through automatic bimonthly payroll deductions.

Long Term Disability
LAHSA pays 100% of the premium for long term disability coverage through ADP.

Public Service Loan Forgiveness (PSLF) Program Eligibility
LAHSA is considered a government employer for the PSLF Program.

Pension Plan
LAHSA provides a 401A pension plan through Lincoln Financial. After 6 months of employment, employees are eligible for contributions of 6% of the employee’s salary with a qualification date of 500 hours or 6 months after the date of hire.

Deferred Compensation Plan
LAHSA provides a 457 Deferred Compensation plan through Lincoln Financial. Employees may elect to defer up to IRS maximum limit per year of their earned salary for income tax purposes.

Time Off Administrative Leave
Chief Executive Officer, chiefs, and directors receive five (5) days of admin leave each calendar year in addition to the time-off below.

Vacation
Vacation is earned according to each month of service commencing with the employee’s initial date of hire.

Less than three (3) years of employment, eighty (80) hours per year.
Three (3) to six (6) years of employment, one hundred twenty (120) hours per year.
More than six (6) years of employment, the one hundred twenty (120) hour total shall be supplemented by one (1) workday of paid leave for each twelve (12) months greater than seventy-two (72) months of employment. This vacation accrual is capped at thirty (30) workdays per year

Maximum accrual of vacation leave is 240 hours.

Sick Leave
Full-time employees accrue sick leave at a rate of 12 days per year. Maximum accrual of sick leave is 160 hours.

Paid Holidays
All employees receive the following observed company holidays off:
New Year’s Day
Martin Luther King Jr. Day
President’s Day
Cesar Chavez Day
Memorial Day
Juneteenth Day
Independence Day
Labor Day
Indigenous People’s Day
Veteran’s Day
Thanksgiving Day
Day After Thanksgiving
Christmas Day

In addition to the above holidays, full-time regular employees are entitled to two (2) "Floating Holidays" during the calendar year.

Updated 01/15/2025

Los Angeles Homeless Services Authority

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