SERVICE MANAGER

Step up, lead the team and help build the future of Local Electric

Are you an experienced electrician and leader who enjoys running a tight service department, solving problems, supporting technicians, and making customers feel taken care of?

Do you want to be more than another person in the field and actually help shape the systems, standards, profitability, and customer experience of a growing electrical company?

Local Electric LLC is looking for a Service Manager who can bring leadership, organization, communication, and financial awareness to our service department.

ABOUT LOCAL ELECTRIC:

Local Electric LLC is a growing electrical contractor based in Evergreen, Colorado. We are focused on quality workmanship, safety, strong customer relationships, and operational excellence. We are building a highly efficient, process driven company and we are looking for a strong leader to help drive service department performance, profitability, and customer satisfaction.

WHY THIS COULD BE A GREAT CAREER MOVE:

· You will work directly with the owner and help shape the service department.

· You will have real influence over systems, pricing, productivity, and customer experience.

· You will join a company that is serious about growth, accountability, and doing things properly.

· You will help lead technicians, improve processes, and see the direct impact of your work.

· You will be part of a team that values quality work, safety, communication, and strong customer relationships.

· You will have room to grow as the company continues to expand.

THE ROLE:

This is a hybrid leadership role. You will spend time in the office coordinating, estimating, communicating, and reviewing job performance. You will also be in the field supporting technicians, visiting jobs, meeting customers, and helping solve problems when needed as the technician.

You will be the operational hub between customers, field teams, office support, and company leadership. Your job is to help the service department run smoother, bill faster, communicate better, and produce stronger results.

WHAT YOU WILL DO:

LEAD the Service Department

· Schedule and coordinate daily service work

· Support technicians and keep jobs moving efficiently

· Help solve field issues, customer issues, and workflow problems

· Keep the department organized, accountable, and productive

Protect Profitability

· Prepare accurate estimates for service work and small projects

· Make sure jobs are priced properly, invoiced quickly, and reviewed after completion

· Track labor productivity, job costs, and department performance

· Identify leaks in pricing, time, materials, communication, or process

Own the Customer Experience

· Be a key point of contact for service customers

· Communicate clearly and professionally with customers, vendors, office staff, and field staff

· Make sure customers are updated and looked after in a timely manner

· Handle issues quickly, calmly, and professionally

· Uphold the Local Electric Mission, Vison and Values

Improve the Systems

· Help build and improve SOPs, workflows, and documentation

· Keep Housecall Pro accurate and up to date

· Support a more organized and paperless operation

· Train team members on systems, processes, and expectations

WHAT WE ARE LOOKING FOR:

· Residential Wireman or Journeyman Electrical License required

· 3 to 5 years of electrical service management, field leadership, or related experience preferred

· Strong organization, leadership, communication, and problem solving skills

· Experience with estimating, job costing, scheduling, and operational efficiency

· Comfortable using Microsoft 365, experience with QuickBooks Online, Housecall Pro, and ClockShark is a plus

· Able to work independently, support a team, and stay calm in a fast paced environment

· Detail oriented, proactive, accountable, and comfortable having difficult conversations when needed

YOU WILL FIT IN WELL HERE IF YOU:

· Take ownership instead of waiting to be chased

· Communicate directly, respectfully, and professionally

· Care about customers, technicians, quality, safety, and the numbers

· Like improving systems instead of complaining about broken ones

· Believe a service department should be organized, profitable, accountable, and scalable

WORK ENVIRONMENT:

· In office Monday through Friday with regular field interaction and site visits

· Based in Evergreen, Colorado

· Tools used include Microsoft 365, QuickBooks Online, Housecall Pro, ClockShark, and related systems

COMPENSATION AND BENEFITS:

· Competitive salary based on experience; Range of $75,000 - $85,000.00 with a performance bonus opportunity.

· Health insurance monthly lump sum, 401k with match, paid holidays (7), 40 hours of PTO, 8 hours of sick/flex time, $500.00 per year tool and safety allowance, company vehicle and gas card, company logo’d clothing etc.

· Opportunities for growth, leadership, and advancement

· Supportive and collaborative work environment where contributions are valued and recognized

APPLY:

If you take ownership, understand service operations, and want to play a key role in improving company performance, profitability, and customer experience, we would love to hear from you.

To apply, send your resume and a short note telling us:

· Why this role caught your attention

· What makes you a strong fit to lead a service department

· One system or process you improved in a previous role

Send to: kim@thelocalelectric.com - Subject: Service Manager

P.S. Tell us the one thing every great service department must get right.

Josh Soderberg
President, Local Electric LLC

Pay: $75,000.00 - $85,000.00 per year

Benefits:

401(k) matching
Dental insurance
Health insurance
Paid time off

Work Location: In person

Local Electric LLC

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