Description

About the Role

Are you a tech-savvy student or recent graduate looking to launch your IT career? We are looking for a motivated IT Support Technician to join our team and provide hands-on technical support across our service area in Orange and Lake Counties. This is an excellent opportunity to build practical, real-world experience in a dynamic environment where no two days are the same.

Key Responsibilities

Help Desk & End-User Support

Respond to and resolve help desk tickets related to account access, password resets, and user authentication issues
Perform administrative installation and configuration of software applications on end-user devices
Troubleshoot and resolve hardware, software, and connectivity issues for desktops and laptops
Support users via phone, email, remote desktop, and in-person visits

Hardware & Device Management

Set up and configure new laptops and desktop computers for incoming users
Diagnose and resolve printing and printer-related issues including network and local printer connectivity
Maintain and track IT assets using asset tagging and inventory management systems
Coordinate hardware repairs and warranty replacements as needed

User & License Administration

Assist with basic user account configuration in Active Directory and cloud-based platforms
Support software licensing processes including assignment, renewal tracking, and compliance basics
Onboard new employees by preparing workstations and provisioning access

Networking & Infrastructure Support

Troubleshoot network connectivity issues including wired, wireless, and VPN access
Apply foundational knowledge of networking concepts such as TCP/IP, DNS, DHCP, and basic network topology
Escalate complex network or infrastructure issues to senior IT staff with thorough documentation

Field & Travel Requirements

Travel to various client or office locations throughout Orange County and Lake County as required
Provide on-site technical support, hardware installations, and equipment deployments at multiple locations
Maintain a professional demeanor and strong communication skills when representing IT on-site

What We Offer

Hands-on, real-world IT experience to complement your academic background
Mentorship from experienced IT professionals
Exposure to a wide variety of technologies, environments, and industries
Health, Vision, Dental Benefits
401k Match
Educational Reimbursement
Gym Reimbursement
Mileage reimbursement for travel
Opportunity for growth and advancement as skills develop

Requirements

Qualifications

Education

Currently pursuing or recently completed an Associate’s or Bachelor’s degree in Information Technology, Computer Science, Network Administration, or a related field
Relevant certifications (CompTIA A+, Network+, Microsoft Fundamentals, or similar) are a plus but not required

Knowledge & Skills

Familiarity with networking concepts and topology, including LANs, WANs, routers, switches, and wireless access points
Basic understanding of operating systems, particularly Windows 10/11, and general computing concepts
Comfortable with hardware troubleshooting, peripheral setup, and hands-on device configuration
Ability to learn new tools and technologies quickly with minimal supervision
Strong problem-solving skills and a customer-first attitude
Good written and verbal communication skills

Additional Requirements

Valid driver’s license and reliable transportation for travel within Orange and Lake Counties
Ability to lift and carry IT equipment (up to 40 lbs)
Authorized to work in the United States

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