Position Overview:

The Store Support Specialist is responsible for providing day-to-day operational and administrative support to Liquor Stores USA North, Inc. (LSUN) store teams. This role serves as an internal customer service function, ensuring stores are well-maintained, properly supplied, and equipped with the tools needed to operate efficiently.

The Store Support Specialist acts as the primary point of contact for store maintenance issues, supply needs, and select administrative requests. Success in this role requires strong organization, follow-through, and a service-oriented mindset, with a focus on timely resolution and clear communication.

Key Responsibilities:

Store Maintenance and Facilities Support

Receive, log, and track maintenance requests from stores through the established ticketing or tracking system
Coordinate and dispatch contractors and service providers to address maintenance issues
Monitor open maintenance items and follow up to ensure issues are resolved in a timely and cost-effective manner
Communicate status updates to store teams and escalate unresolved or high-priority issues as needed
Maintain accurate records related to maintenance activity, vendors, and service outcomes

Supplies and Procurement Support

Ensure stores have consistent access to janitorial, safety, and office supplies required for daily operations
Coordinate procurement of approved supplies, balancing availability, cost control, and operational needs
Monitor inventory levels of commonly used items and reorder as needed
Work with vendors and internal stakeholders to resolve supply issues or delays

Equipment and Vendor Management

Manage store printer and refrigeration equipment contracts, ensuring stores have functioning and supported equipment
Coordinate repairs, replacements, and service requests with vendors as issues arise
Support management of service vendors related to facilities, HVAC, refrigeration, other store equipment, and supplies
Track equipment status and vendor performance to support continuity of store operations

Communications and Internal Resources

Post and maintain store-facing communications on the internal website, The Cache
Ensure posted content is clear, accurate, timely, and aligned with leadership direction
Assist in organizing and updating operational resources, guides, or reference materials for store teams

Maintenance, Vendor, Cost Tracking, and Reporting

Maintain clear, up-to-date tracking and status reports on all maintenance tickets, including timelines, resolution, and outstanding issues
Provide weekly maintenance ticket status reports to leadership, highlighting open items, priorities, aging issues, and escalations
Track and report costs associated with maintenance and repairs, including HVAC and refrigeration work, to support budgeting and cost control
Maintain records of vendor contracts related to maintenance, HVAC, refrigeration, printers, and other store equipment
Monitor vendor invoices for accuracy
Provide monthly cost reports covering maintenance and repairs, vendor contract expenses, and procurement costs for janitorial, safety, and office suppliers
Identify recurring issues, cost overruns, and opportunities for cost savings

Administrative and Leadership Support

Provide administrative support to Senior Management as needed, including coordination, documentation, and follow-up
Assist with scheduling, information gathering, and cross-department coordination as requested
Support operational initiatives by tracking tasks, deadlines, and deliverables

Experience and Qualifications:

Prior experience in an administrative, operations support, facilities, or retail support role preferred
Demonstrated ability to manage multiple requests and priorities simultaneously
Comfortable working with vendors, contractors, and internal stakeholders
Proficient with standard office software, including Microsoft Outlook, Word, and Excel
Ability to learn and use internal systems and tracking tools
High School Diploma or equivalent required
Valid driver’s license and reliable transportation preferred

Equal Opportunity Employer
Afognak Native Corporation and Afognak’s direct and indirect subsidiaries, partnerships, joint ventures and affiliates to include Alutiiq, LLC; Afognak Commercial Group, LLC; Alutiiq Professional Consulting, LLC; and each of their respective domestic and foreign, direct and indirect subsidiaries, partnerships, joint ventures and affiliates including but not limited to Liquor Stores USA North Inc. dba Brown Jug and dba Gold Rush Liquor (collectively referred to as “Afognak” or “Company”) is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, religion, national origin, citizenship status, age, sex (including pregnancy, childbirth, related medical conditions and lactation), sexual orientation, protected veteran status, disability, genetic information or any other characteristic protected by applicable federal, state or local laws (collectively, “Protected Status”).

Pay Transparency and Company Benefits
The pay range information provided is a general guideline. The pay rate offered will be determined based on the candidate’s experience and qualifications, as well as geographic locations, market data, and other business considerations, as permitted by law. Our full range of benefits include medical, dental, vision, disability protection, life insurance, prescription coverage, voluntary benefits, paid leave, and 401(k) retirement. Benefits are based on the role for which an employee is hired.

Privacy
Afognak Native Corporation and its subsidiaries Alutiiq, LLC, Afognak Commercial Group, LLC, and Alutiiq Professional Consulting, LLC, and their various subsidiaries, including Liquor Stores USA North Inc. DBA Brown Jug and Liquor Stores USA North Inc. DBA Gold Rush Liquor” (collectively referred to as “Afognak” or “Company”), respect your privacy and treat the information you provide us, including your Personal Information (“PI”) and Sensitive Personal Information (“SPI”), with care. Visit the Company's privacy website for more information.

Liquor Stores USA

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Store Support Specialist - Liquor Stores USA North Inc.