Position: Director of Operations

Location: New York, NY

Salary Range: $90,000 - $120,000 annually, based on experience

Employment Type: Full-time

Company Overview:

Leon's Bagels is dedicated to delivering a top-notch experience to our customers with quality products and exceptional service. We are seeking a Director of Operations to play a key role in overseeing day-to-day functions, ensuring operational efficiency, and supporting our growth as a leader in the [Bagel/Cafe/Restaurant] industry.

Job Summary:

The Director of Operations will manage daily operations and coordinate across departments to ensure smooth business performance. The successful candidate will bring experience in operations management, exceptional organizational skills, and a hands-on approach to team leadership. This role offers an exciting opportunity to be part of a growing team and will report directly to Ownership.

Responsibilities:

- Scheduling:

- Develop and manage staff schedules, ensuring adequate coverage at all times.

- Coordinate shift coverage during emergencies or unforeseen absences.

- Payroll:

- Review and update weekly payroll, including hours and tips for all employees.

- Maintain employee payroll information in collaboration with the HR department.

- Hiring and Firing:

- Lead recruitment efforts to hire qualified team members, with final approval from Ownership.

- Oversee onboarding processes to ensure compliance with all federal, state, and local employment laws.

- Training:

- Formalize and implement training programs for new hires and ongoing staff training.

- Conduct sessions on opening/closing procedures and enforce dress code expectations.

- Order Management:

- Coordinate with the Shift Lead to manage orders from vendors, including Baldor, Too Rise, Unique Coffee, and more.

- System Setup:

- Create and maintain operational resources, such as front-of-house coffee guides, back-of-house recipes, portion controls, and presentation guidelines.

- Music Management:

- Curate store playlists and set volume levels to enhance the customer experience.

- Merchandising Coordination:

- Plan and coordinate merchandise launch dates and set up in-store displays.

- Inventory Restocking:

- Ensure merchandise is restocked and maintained at all locations.

- Inter-company Supplies Delivery:

- Oversee distribution of food and supplies to between all locations from the main production facility.

- Online Orders:

- Supervise processing and fulfillment of online orders, ensuring timely shipments twice a week.

- Storage Organization:

- Maintain organized storage of catering and merchandise items at the Grand Street facility.

- Catering Outreach:

- Develop and expand catering opportunities for corporate, event, and wedding clients.

Qualifications:

- 5+ years of experience in operations management, ideally in a restaurant or retail setting.

- Strong leadership skills and ability to effectively manage and motivate a team.

- Familiarity with scheduling software, payroll systems, and order management processes.

- Knowledge of state, local, and federal employment laws.

- Exceptional organizational skills and attention to detail.

Leon's Bagels is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Leon's Bagels

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