Position Summary:

Landmark Builders is seeking a full-time IT Coordinator to provide comprehensive technical support and ensure smooth daily operations of IT systems across our office and field locations. This hands-on role covers help desk operations, system administration, and technical project support, while serving as a key resource for end users and supporting the IT Director in maintaining operational excellence.

Key Responsibilities:

Help Desk Operations & User Support

Serve as a primary point of contact for IT support, providing Level 2 and Level 3 assistance for hardware, software, and network issues
Troubleshoot complex technical problems across Windows and mobile platforms for both office and field personnel
Support remote users with VPN, cloud access, and collaboration tools; escalate critical issues to senior technical staff as needed
Maintain accurate ticket documentation and conduct end-user training on new systems and applications

System Administration & Maintenance

Monitor and maintain server infrastructure, network equipment, and security systems; perform routine updates, patches, and security configurations
Manage user accounts, permissions, and access controls in Active Directory
Administer the Microsoft 365 environment including Exchange, SharePoint, and Teams
Conduct system backups, monitor performance, and proactively identify potential issues before they impact operations

Technical Project Support

Assist with cloud migration initiatives, system implementations, and automation tool deployments
Configure and deploy new hardware and software for end users; participate in IT onboarding for new employees
Test new systems and applications before organization-wide deployment and document technical procedures and user guides
Coordinate with vendors for system installations, maintenance, and equipment procurement

IT Operations Coordination

Maintain IT asset inventory and equipment tracking systems
Schedule and oversee maintenance windows, system updates, and assist with compliance and security assessments
Maintain technical documentation, knowledge base articles, and contribute to continuous improvement of IT processes

Qualifications:

Experience & Technical Knowledge

3–5 years of experience in technical support or system administration roles, with a proven background in help desk operations and user support
Proficiency with Windows Server, Active Directory, and Group Policy; working knowledge of Microsoft 365, Azure, and cloud-based services
Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN) and experience with network troubleshooting and infrastructure support
Experience with helpdesk ticketing systems, remote support tools, and endpoint security tools including antivirus and firewall management
Basic PowerShell or batch scripting capabilities preferred; experience supporting remote workers and distributed teams a plus

Leadership & Interpersonal Skills

Strong customer service orientation with a patient, professional demeanor when supporting end users of varying technical proficiency
Clear written and verbal communication skills; ability to translate technical concepts for non-technical users
Ability to prioritize multiple tasks, manage competing demands, and work independently under pressure
High ethical standards, honesty, and integrity in all professional conduct
Commitment to upholding Landmark Builders’ core values

Preferred Qualifications

Associate degree or higher in Information Technology, Computer Science, or a related field
Microsoft certifications (Azure Fundamentals, Microsoft 365 Certified, Windows Server) or CompTIA certifications (A+, Network+, Security+) preferred
Experience with ITIL framework, backup and disaster recovery systems, and knowledge of AI tools and automation technologies
Background supporting construction or project-based business environments a plus but not required

About Landmark Builders:

Founded in 1975, Landmark Builders is a full-service commercial construction company headquartered in Winston-Salem, NC, with offices in Charlotte, NC and Columbia, SC. We offer general construction, design/build, construction management, and upfit/renovation services throughout the Carolinas, Georgia, and Virginia. Our primary markets include industrial, distribution, office, retail, education, healthcare, hospitality, and senior living construction. We are committed to delivering quality, reliability, and integrity on every project — and to building careers that last.

Why People Build Their Careers at Landmark:

Employee Ownership (ESOP) — Share in the long-term success of the company
Competitive Compensation Packages rewarding strong results
Career Growth Opportunities in a company committed to developing talent
Industry-Leading Safety Culture that prioritizes every employee
401(k) with Company Match to support your long-term financial goals
Comprehensive Health Benefits including Medical, Dental, and Vision coverage
Paid Holidays and PTO to support work-life balance

Landmark Builders is proud to be an employee-owned company (ESOP), where every team member shares in the success we build together. We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected characteristic.

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Landmark Builders, Inc.

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