Job Title: E911 Public Safety Dispatcher

Department: Emergency Communications Center

Reports To: E911 Communications Supervisor

Classification: Full-Time, Non-Exempt

Compensation Range: $50,696.60 - $60,780.70 annually

**Open until filled**

Planned start date: January 12, 2026

Compensation based on years of experience as a certified Public Safety Dispatcher or equivalent
2026 Pay Scale – Public Safety Dispatcher SeriesClassificationAnnual SalaryCTO / 6 Month Probation $53,231.40Public Safety Dispatcher I$56,703.00Public Safety Dispatcher II$58,404.10Public Safety Dispatcher III$60,156.30Public Safety Dispatcher IV$61,960.90Public Safety Dispatcher V$63,819.80

Benefits & Incentives

Lake County offers a competitive benefits package. Details can be found at:

Employee Benefits | Lake County, CO

Available Incentives Include:

Communication Training Officer (CTO) Certification Pay – incentive added to salary
Professional Development Support – including instructor courses and education opportunities
Advanced Education Pay – up to a 6% salary increase for applicable college degrees
Bilingual Pay Incentive – supplemental pay for demonstrated Spanish/English fluency
Overtime Opportunities – paid at 1.5x hourly rate
Annual Health & Wellness Allowance for county employees
End-of-Year Bonus based on months of service

Position Summary

The Public Safety Dispatcher serves as a highly skilled communications professional within the Lake County Emergency Communications Center. Under the general supervision of the Communications Supervisor and direction of the Lake County E911 Authority Board, the dispatcher provides essential emergency and non-emergency communications support to the public, law enforcement, fire services, EMS, and various partner agencies.

Dispatchers must use sound judgment, critical decision-making skills, and adhere to all directives, policies, procedures, and legal requirements. This role requires the ability to remain calm and effective under intense pressure, communicate clearly with distressed or emotional callers, and anticipate the needs of first responders. Dispatchers may work independently in the communications center and must be able to function within a structured chain of command. Mandatory overtime may be required.

Essential Duties & Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Primary Functions

Answer, process, and prioritize 911 emergency calls and dispatch the appropriate law, fire, medical, or rescue response
Perform CCIC/NCIC queries and relay information to authorized personnel
Monitor courthouse video surveillance and notify appropriate units of security concerns
Respond to administrative and non-emergency calls, providing information or referral as appropriate
Enter, confirm, modify, and clear warrants as directed by law enforcement, courts, or judicial offices
Maintain accurate, timely documentation within CAD and communication systems

Supervisory Responsibilities

None

Hazard Notice

This position involves exposure to:

High-stress and fast-paced situations
Traumatic or emotionally disturbing calls
Extended periods using headsets and computer systems
A 24/7 operational environment including nights, weekends, holidays, and emergency activations

Dispatchers must maintain professionalism, composure, and decision-making accuracy under pressure.

Minimum Requirements

High school diploma or equivalent
Valid driver’s license
Clean criminal and driving record (no felonies)
Ability to obtain:
- Colorado Bureau of Investigation OSN License
- Notary Public certification
Proficiency in MS Word, Excel, CAD, and basic computer programs
Strong multitasking, typing, and communication abilities
Ability to pass all required pre-employment testing, including:
- CritiCall dispatch exam
- Physical ability evaluation
- Psychological evaluation
- Oral board interview
- Drug screening (continuous and random testing may apply)

Vision, Hearing & Physical Requirements

Adequate vision with or without correction to read reports and computer screens
Adequate hearing to communicate via telephone and radio systems
Ability to climb, stoop, kneel, bend, crouch, twist, reach, and lift up to 20 lbs
Manual dexterity for typing and operating communication equipment
Ability to sit for long periods
Ability to work extended operational hours during critical incidents (wildfires, avalanches, search & rescue, active shooter events, etc.)

Physical Exam Components May Include:

Urine drug screen
Hearing and vision screening
Orthopedic evaluation
Grip strength and balance testing
Height and weight measurement
Additional exams as required by medical provider

Physical Activity & Work Environment

This position requires:

Prolonged sitting, computer use, and headset operation
Occasional standing, walking, bending, kneeling, reaching, or climbing
Operation of standard office and dispatch equipment
Exposure to emotionally charged interactions with the public
Work in a high-volume, high-stress, fast-paced environment
Occasional outdoor exposure when duties require
Occasional travel to off-site locations
Availability to work nights, weekends, holidays, and be on-call as needed

EOE Statement

Lake County is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, creed, religion, sex, national origin, sexual orientation, disability, or veteran status. Assistance or accommodation during the application process due to a disability is available upon request.

Notice of Work Authorization Requirement

Applicants must be authorized to lawfully work for any employer in the United States. Lake County is unable to sponsor or take over sponsorship of an employment Visa.

Notice Of Emergency/Disaster Responsibilities

All Lake County Employees may be required to work as a Disaster Service Worker when a local declaration of emergency or disaster is declared by the Board of County Commissioners. To be prepared for this role, all employees and emergency service function (ESF) leads will attend emergency management trainings and exercises as requested by the Director of Emergency Management. With advanced notification from OEM, employees will make reasonable efforts to attend training events in coordination with other employees and supervisors.

Other Duties

Please note that this job description does not intend to cover or contain a full comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Expected Duration of the Application Process

Due to the nature of the application and selection process for Lake County full-time positions, applicants can reasonably expect the application process to take a significant amount of time to complete before a decision is made to hire or not to hire. Typically, it takes approximately two (2) to four (4) weeks from the date of application to complete the entire selection process. The length of time it takes to complete the process can vary depending on a variety of factors. Please note that this is an estimated duration of the selection process.

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