Disaster Restoration Manager

L4 Property Services is hiring! We are looking to add Disaster Restoration Manager to our growing team.

Who We Are:

L4 Property Services, located in Rockville, MD, is a woman owned property services organization. We provide demolition, disaster restoration, and commercial and post-construction cleaning services to government, commercial and residential clients throughout the DC metro area. Our focus is 100% customer satisfaction the first time, every time. Outstanding service is what we are built on.

Why Work for L4 Property Services:

Competitive Pay
Bonus Opportunity
Health and Dental Benefits
Paid Training
Positive and Safe Work Environment
Opportunities for Growth and Career Development

What You Will Do:

Accountable for overall effectiveness of daily operations associated with each active project.
Effectively markets the company and its overall services and seeks to identify and establish new and fruitful customer relationships on a regular, ongoing basis
As needed, receives initial service call from TPAs and Customers, provides initial response and performs onsite duties during both regular business hours and after hours.
Effectively makes initial assessment of damage situations and thoroughly executes a plan for mitigating the loss, to include, effectively communicates with the customer, handles ordering and scheduling of labor (to include subcontractors, when necessary), equipment and materials, helps enforce site safety and security, ensures that the scope of work is followed and standardized procedures and practices are adhered to, serves as a witness for all project inspections and/or testing with required agencies, etc.
Effectively schedules employees for all emergency and prescheduled work
As needed, effectively serves as the primary on-site point of contact for clients who have experienced water, mold, fire, smoke or storm damage to their home or business
Demonstrates knowledge of and adherence to IICRC guidelines for mitigation
As needed, accurately communicates details of each project to insurance client, commercial property owner, residential property owner, etc.
Effectively writes scope estimates using applicable software programs, when requested
Accurately and timely completes administrative tasks, as assigned by Vice President, Operations (e.g. preparation of employee training materials, industry research, inventory log updates, etc.).
Effectively supervises job site Technicians and Helpers who perform work related to each project, to include, provides effective job cross-training to ensure that each worker has the proper education needed to effectively perform their work; ensures that each worker remains on-task throughout the duration of their shift; effectively answers questions that arise; ensures that each worker conducts themselves in a safe manner; ensures that team effectively adheres to the time-requirements and tasks outlined within the scope of work for each job; etc.
Thoroughly tracks the hours worked and meal/rest periods taken for each Technician and Helper, obtains a signature from each employee, effectively validating their hours, accuracy of payroll processing.
Based upon day-to-day job assignments and company business needs, at times effectively serves in the capacity of a Technician &/or Helper, performing routine responsibilities to include, but not limited to, demolition work, equipment setup/removal, job site cleanup, etc
Maintains vehicle in a well-organized and adequately supplied manner. Also regularly operates vehicle in a safe and effective manner
Works effectively as a team with all peers, supervisors and customers to include, communicating and interrelating in a positive and professional manner
Reports to work daily in a timely and reliable manner and effectively adheres to requirements of rotating on-call schedule
Performs other duties, as required/needed.

What You Will Need:

High School Diploma required.
A minimum of five (5) years of Disaster Restoration experience.
IICRC WRT Certification
Prior experience using Xactimate estimating software a plus.
Prior experience managing large teams of employees.
A proven track record of developing teams, including coaching and mentoring employees.
Willingness and capability to shift focus on a dime.
Capable of successfully operating, monitoring & supporting multiple functions at a given time.
Positive, can-do attitude.
Customer service mindset.
Clear communication skills.
Must be a team player.
High attention to detail.
Neat and clean appearance at all times.
Flexibility to support all divisions within the company.
Flexibility to work a variety of scheduled hours.
Ability to perform manual labor, lifting up to 50 lbs. continuously.
Must possess Reliable Transportation and a Valid Driver’s License.
Must be able to pass a criminal background check including drug screen.

If this sounds like the job for you, please apply with an up-to-date resume or summary of work experience telling us why you should be our newest team member.

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance

Schedule:

8 hour shift
Monday to Friday
On call
Weekends as needed

Supplemental Pay:

Commission pay

Work Location: In person

L4 Property Services

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Disaster Restoration Manager