Position Overview

The Mitigation Technician is responsible for responding to emergency and non-emergency service jobs to perform advanced techniques for water and fire mitigation, as well as remediating areas damaged by mold, water or fire. Responsibilities include maintaining a fully stocked and prepared company vehicle to drive to work sites, obtaining necessary paperwork, preparing work areas for demolition, cleaning, equipment setup, drying and continually monitoring moisture levels until project completion.

Responsibilities

The Mitigation Technician will perform the following duties along with any additional duties as assigned by management per business needs. These duties are not listed in any particular order and are subject to change.

Perform emergency board up, water extraction, and fire mitigation services efficiently and safely.

Prepare rooms / areas for work activities to include setting up staging areas and equipment.

Perform demolition and general clean up.

Perform heavy cleaning duties, such as cleaning floors, washing walls and glass, and removing debris.

Set drying equipment.

Maintain clean and organized work areas to include securely storing equipment, tools, and supplies while not in use.

Interface with customers and relay information to Project Manager and Superintendent when appropriate

Complete paperwork, upload documents, and provide job updates into database as needed.

Maintain warehouse, equipment, tools in clean and working condition.

Ensure the company vehicle is always fully stocked.

Monitor consumable material stock.

Monitor the safety, security, efficiency, and appearance of the company vehicle.

Monitor the safety, security, and appearance of the company jobsites.

Recognize and mitigate jobsite safety hazards.

Participate in an on-call schedule for after-hours service calls.

Trust that Builds

Builds™

Qualifications

High school diploma or general education degree (GED) required.

IICRC Water Restoration certificate preferred.

Must be able to identify Product (consumables), usage and disposal requirements with training.

Must have knowledge of various pump systems.

Possess a sense of urgency, professional demeanor, positive attitude, and strong work ethic.

Excellent written and verbal communication skills.

Willingness to be flexible and adaptable based on business needs.

Deep knowledge of the principles and practices of customer service.

Ability to work with time constraints to meet specific deadlines.

Demonstrates accuracy and thoroughness.

Eligible to operate a vehicle per company policy.

Physical Requirements

The physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to safely use hand and power tools.

Frequent lifting in excess of 50 pounds.

Occasional lifting from 41 pounds and heavier, assisted up to 50% of the time.

Access and mobility in tight spaces.

Sustained periods of standing, sitting, walking, bending, and kneeling

Ability to use mobile devices for collection of data and time.

Occasionally climb ladders, bend, kneel, and work in extreme hot, cold, and humid conditions.

While performing the duties of this job, the employee is regularly required to talk and listen.

Environmental Conditions The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Exposure to outdoor conditions, including inclement weather.

Ability to work in a construction environment.

Work may be performed at high elevations such as from a ladder and scaffolding.

The noise level in the work environment is usually moderate to high; ear protection worn as needed.

Work includes handling hazardous materials and the use of personal protective equipment.

Who We Are

Founded in 1968, Kustom has spent decades earning a stellar reputation as a nationally acclaimed, industry-leading property restoration firm. We offer unparalleled full-service restoration and emergency services to commercial, industrial, and residential clients. Our legacy is built on innovative thinking, meticulous attention to detail, and a commitment to exceptional service, ensuring that life and business continue smoothly for our clients nationwide.

At Kustom, we unite experts who are driving the industry forward, delivering positive, life-changing outcomes for both commercial and residential customers. We do more than rebuild - we build trust.

If you’re ready to help people navigate chaos with confidence, we want to meet you.

Why Join Kustom

A Culture That Wins Together - Teamwork, integrity, and a growth mindset define us
Competitive Compensation - Paid weekly
Total Rewards Benefits - Health, dental, vision, 401(k), PTO, and more
Real Career Growth -Training, mentorship, and advancement opportunities to move into roles across the company

Kustom US, Inc

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Mitigation Technician