JOB DESCRIPTION

FLSA Status: Non-Exempt, Part-time (20 hours/week)

Schedule: 9:00am – 1:00pm (3 days in office/2 days remote)
Reports To: Logistics & Customer Operations Manager
Location: Hybrid (NY Office)

Job Summary

The Customer Service Representative provides support for U.S. operations by managing customer orders, coordinating release orders, and ensuring accurate invoicing and reporting. This role serves as a key point of contact for customers, supporting day-to-day inquiries and order-related activities while assisting with forecasting and maintaining operational data. The position plays an important role in ensuring efficient processes, accurate documentation, and a high level of customer service.

Essential Responsibilities

Process customer purchase orders (POs) accurately and in a timely manner
Coordinate and process release orders to support efficient order fulfillment
Prepare and maintain monthly reports related to sales, inventory, and operations
Support forecasting activities by tracking trends and providing relevant data
Generate and process customer invoices, ensuring accuracy and completeness
Provide overall customer service support for U.S. operations, including responding to inquiries and resolving order-related issues

Other Responsibilities

Perform other duties as assigned and modified at the manager’s discretion.

Minimum Requirements

High school diploma or GED required; associate degree or coursework in logistics, supply chain, or business preferred.
Bilingual in English and Japanese (written and verbal) required
Minimum of 2 years of import logistics coordination experience preferred.
Experience working with shipping documentation, carriers, and warehouse operations preferred.

Qualifications & Competencies

Strong written and verbal communication skills in English.
Working knowledge of SAP or similar ERP systems.
Strong organizational skills with attention to detail.
Ability to manage multiple priorities in a fast-paced environment.
Proficiency in Microsoft Office applications.

Kowa American Corp

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